Subject: Re: Dispute for Order ID: 6441695824
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 9 Feb 2020 07:45:34 -0700 (MST)

Hi Team, 

Kindly assist with the below case. The order is showing pickup completed however, customer is saying she never picked up this order. We are not receiving any response regarding POD nor for a resolution on this from the store. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Inayat Ali" <[email-masked]> 
To: "max taif1" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Sharf Alkebsi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 7 February, 2020 19:22:33 
Subject: Re: Dispute for Order ID: 6441695824 

Hi Team 

The customer raised a dispute for Order ID: 6441695824 

She highlights the item were never picked from the store. Request to check and share POD to resolve the case. 

Store ID: Max 60161 

Thanks 
Inayat Ali 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Sharf Alkebsi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 7 February, 2020 16:33:38 
Subject: 6441695824 

Ticket 422692 

Dear Manager 

Problem Statement: Proof of Pick up 
Order Date : Aug 10, 2019 
Order ID: 6441695824 
Store Code: Max60161 
Tracking ID: 201908130823453 

Issue Description: Please provide us with proof of pick up, as customer claims he did not pick up his order 
Regards, 
Tawfik