Subject: RE: Bank Transfer - 9765233960
From: Hiren Sadhwani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Sankar T <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Mohd Imran <[email-masked]>, Ahmad Daher <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 9 Feb 2020 10:23:37 +0000

Yes Jessie,

This amount has been deposited into the customer’s account on last Thursday.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Jessie Caparas <[email-masked]>
Sent: Sunday, February 9, 2020 2:12 PM
To: Hiren Sadhwani <[email-masked]>; Sankar T <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Mohd Imran <[email-masked]>; Ahmad Daher <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Bank Transfer - 9765233960
Importance: High

Hi Hiren,

Just to confirm – did you mean refunded as bank transfer?

From: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 12:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 9765233960

Hi Jessie,

This is already refunded.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 11:19 AM
To: Sankar T <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 9765233960
Importance: High

Hi @Sankar T<mailto:[email-masked]> @Hiren Sadhwani<mailto:[email-masked]>

What can be done for this case?

We can’t keep the customer waiting – this will greatly impact customer experience.

We understand that there are SOP’s in place, however, let us know what will be the resolution for this.

We already got the approval and the only thing needed to be done is how will the refund be processed.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 9:13 AM
To: Sankar T <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 9765233960
Importance: High

Hi @Sankar T<mailto:[email-masked]> @Hiren Sadhwani<mailto:[email-masked]>

What can be done for this customer?

Please advise.

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 10:44 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer - 9765233960

External email sender, please take precaution.
Good Morning Hiren,

Customer chose to get the refund in mycredit and system processed it to mycredit. However, customer wants it in bank. But from tech end, the refund is already processed and stock/inventory is also adjusted. So we cannot reprocess the RMA for bank transfer to get cstickets generated.

We need your help to process this refund manually. We have removed the mycredit from customer’s account.

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 5 February 2020 at 12:08 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Inayat Ali <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, Ahmad Daher <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 9765233960

@[email-masked]<mailto:[email-masked]>

Please check the below email. As discussed, the RMA can’t be deleted to create a bank transfer refund, however, as per Finance, a manual refund can’t be done.

A ticket has to be generated from Hybris to push bank transfer.

From: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 10:29 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 9765233960

Hi Jessie,

Apologies, but refund cannot be processed manually due to audit issues. Please get in touch with Baaha from the tech team to push it to our reports.

Also, we have observed that the number of such instances are significantly increasing. Either something is not right from our end or there is a process deviation. Request you to please get this rectified.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 10:27 AM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 9765233960
Importance: High

Hi Hiren,

RMA has been successfully processed for this order as my credit and credits has been removed by JIRA team as per agent’s request since the customer insists for a bank transfer.

Systematically, JIRA can’t do anything to delete a processed RMA for us to create a new one to trigger a bank transfer request.

Bank transfer has to be manually done.

From: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 9:33 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer - 9765233960

Hi Apoorv,

Bank transfers do not happen over mails. There is a set process for bank transfers.

Please ensure that the refund is reflected in our cash transfers report to initiate the refund.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 4, 2020 9:38 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Bank Transfer - 9765233960

External email sender, please take precaution.
Hi Hiren,

Kindly process the bank transfer for this order number: 9765233960

Customer's bank details are already updated on his account. Account is under [email-masked]<mailto:[email-masked]>. Refund amount is AED 69. Please find attached approval for the bank transfer for the same.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 3:49:39 PM
Subject: RE: Transfer Money _9765233960

Hi Seeta,

As I can see, we have got approval from Hamza, as approval request email was marked by Apoorv and bank details are also updated.

Please forward this to Suresh and Hiren to process refund.

Regards
Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 31, 2020 5:37 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Transfer Money _9765233960
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number:_9765233960, the customer raised a return request and the order was on cash on delivery so we initiated the refund on MY CREDIT. However customer contacted us insisting on a bank refund, Jira team has already updated customer bank details on his account.

So we request you to do the needful in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 31, 2020 6:59:09 PM
Subject: Transfer Money _9765233960

Dear Team
Ticket 367152

Order ID 9765233960
Jira https://landmark.atlassian.net/browse/REL-81340

Kindly transfer the money to customer’s account , already updated it in Hybris

All information below

IBAN.   AE300260000959014324801

Bank Name.    Emirates NBD

Account number.  0959014324801

Swift code.  EBILAEAD

Account holder name. Muhammad Faizan Ahmad

Regards
Ahmad

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com