Subject: Re: Fetchr Support \ Ticket #1742468 Updated \ RE: Wrong Items Returned for Order ID 6449604103
From: Mahmoud Nabil abdelaziz <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 09 Feb 2020 09:00:16 +0000 (UTC)

Hi Jessie,  Please note that as per our operation team, all the proof of returns for 2019 is already provided to Landmark team as per request on a separate email.     Please feel free anytime to contact us for any further assistance             Best Regards,                Mahmoud Nabil - Client Support Coordinator     Website: www.fetchr.us       
             
              On
              Sat, Feb 8 at  1:35 PM
              ,  Mohamed Mostafa El- Ghoneimy <[email-masked]>  wrote:

 Hi Jessie, 
 
 ​ 
 Wish you a good day, 
 ​ 
 Please advise dear if we can help you with anything else. 
 ​ 
 
 Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/b382ba5e1b3408afa6dda9660828dd1ff575a0fe130fc223177031d772eb1d2a

 

    
 
Best Regards,  
_____

   

 

 
 
  Mohammed Elghonimy 
 
Client Support Coordinator

 

Support Email: [email-masked] UAE: +971 4 8018122 KSA: +966112049100 Egypt: +20223240600 Website: www.fetchr.us

    
 For more information visit our Knowledge Base center

 
             
              On
              Thu, Feb 6 at 11:55 AM
              ,  Mahmoud Nabil abdelaziz <[email-masked]>  wrote:

 Hi Jessie,  Please note that the mentioned order was delivered to your end, the order is received and confirmed by your team on the below-below email subject. 
   
 "Landmark Group Pre - Alert-06-November-2019 " 

   
 Best Regards, 

  

     

Mahmoud Nabil - Client Support Coordinator

   Website: www.fetchr.us

 

 

              On
              Thu, Jan 30 at  2:52 PM
              ,  Mahmoud Nabil abdelaziz <[email-masked]>  wrote:

 Hi Jessie,  Kindly note that we are working on your request and will update you  

 

 Best Regards, 

  

     

Mahmoud Nabil - Client Support Coordinator

   Website: www.fetchr.us

 

 

              On
              Thu, Jan 30 at  2:43 PM
              ,  Jessie <[email-masked]>  wrote:
               
 @Fetchr Support 

 

 As per our warehouse team, they reshipped a non-landmark product (NAMSHI) back to you under AWB 34154711783804. 

 

 Where is this shipment now? The customer claims she didn’t get it back. 

 

 

 

From: Ksaconloc Returns <[email-masked]>
 
Sent: Thursday, January 30, 2020 1:07 PM 
To: Jessie Caparas <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Fauzan Ahmad . Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Razan Saad <[email-masked]>; Ali Mkhaimer <[email-masked]> 
Subject: RE: Wrong Items Returned for Order ID 6449604103 

 

   
 
 Dear Jessi, 

 

 FYI 

 

 
 Order No 

 
 
 Return AWB

 

 RTN RCVD DATE 

 
 
 Handover date 

 
 
 Re-shipped by 

 
 
 3pl 

 
 
 Comments 

 

 
 6449604103 

 
 
 34154711783804 

 
 
 6-Nov-19 

 
 
 11-Nov-19 

 
 
 RAMEEF 

 
 
 Fetcher 

 
 
 Another Company Product 

 

 

 

 

 THANKS, 

 RATHEESH. 

 

 

From: Jessie Caparas <[email-masked]>
 
Sent: Thursday, January 30, 2020 11:36 AM 
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; Fauzan Ahmad . Musalman <[email-masked]>; Inayat Ali <[email-masked]>;
 Razan Saad <[email-masked]>; Ali Mkhaimer <[email-masked]> 
Subject: RE: Wrong Items Returned for Order ID 6449604103 
Importance: High 

 

   
 
 Hi Ratheesh, 

 

 The customer has called us today saying she didn’t get the Namshi products back. 

 

 Can you please share the return AWB for the reshipment of the Namshi products? 

 

 

From: Jessie Caparas <[email-masked]>
 
Sent: Wednesday, January 29, 2020 2:33 PM 
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
[email-masked]; Fauzan Ahmad . Musalman <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: RE: Wrong Items Returned for Order ID 6449604103 
Importance: High 

 

   
 
 Hi Ratheesh, 

 

 Thanks for the reply. 

 

 Can you please update which AWB? 

 

 

From: Ksaconloc Returns <[email-masked]>
 
Sent: Tuesday, January 28, 2020 8:23 PM 
To: Jessie Caparas <[email-masked]>; Sagaya Suresh Kumar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
[email-masked]; Fauzan Ahmad . Musalman <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: RE: Wrong Items Returned for Order ID 6449604103 

 

   
 
 Dear Jessie, 

 

 Wrong Shipment already hand over to courier partner on 11-Nov-19 

 

 

 

 

 Thanks, 

 Ratheesh. 

 

 

 

From: Jessie Caparas <[email-masked]>
 
Sent: Tuesday, January 28, 2020 6:53 PM 
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
[email-masked]; Fauzan Ahmad . Musalman <[email-masked]>; Inayat Ali <[email-masked]> 
Subject: Wrong Items Returned for Order ID 6449604103 

 

   

 
Hi @Ksaconloc Returns @Sagaya
 Suresh Kumar

 

  

 
 
 Have started a new trail for this order.  

 

   

 
 The customer claims that instead of this order, NAMSHI products were returned to the courier under return AWB 3415471183804. 

 

   

 
 Can anyone please check and advise if these items are still with us or if we have returned this to the courier? 

 

   

 
 Please advise - this is urgent since the customer needs those items back. 

 

   

 
 Regards, 

 
 
 Jessie 

 
 
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