Subject: RE: MULTIPLE ORDER ISSUES
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Sun, 9 Feb 2020 07:32:11 +0000

Hi Apoorv/Seeta,

6455334965 – did we check with the courier how much the customer paid?

6453635493 – it shows item got delivered but if the customer insists, this item is less than SAR 100 – why are we still waiting for an approval?

6453072205  - it shows item got delivered but if the customer insists, this item is less than SAR 100 – why are we still waiting for an approval?

6453025866 - it shows item got delivered but if the customer insists, this item is less than SAR 100 – why are we still waiting for an approval?

6453018590 – this has been partially cancelled and not charged. What is the issue here?

6453025866 – no RMA, no return AWB. How can we verify the return?

Do we still have any doubt about refunding missing items less than SAR 100?

From: Seeta Seeta <[email-masked]>
Sent: Sunday, February 9, 2020 11:19 AM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Re: MULTIPLE ORDER ISSUES

External email sender, please take precaution.
Hi Jessie,

Yes, all orders belong to the same customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 12:31:22 PM
Subject: RE: MULTIPLE ORDER ISSUES

Hi Apoorv,

Do these orders belong to 1 customer?

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 8:39 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: MULTIPLE ORDER ISSUES

External email sender, please take precaution.
Hi Team,

Customer needs assistance with multiple orders. Kindly assist with the below. Case is pending since 2 months after multiple escalations.

Please help us close this.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 4:34:38 PM
Subject: MULTIPLE ORDER ISSUES

Hi Team.

Please have look for this issue, since the customer regularly sends us.

Hi Team,

In this case, the customer claimed multiple issues regarding 6 orders, the customer is still insisting he has paid for the partially canceled items and missing items as well. Please check and assist with this concern:

1- The cash on delivery order # 6455334965 the customer claimed he paid the amount of the partially canceled item ( 161837966 - - Printed T-shirt Dress with Long Sleeves and Hood) Price; SAR 36.00.
2- The order # 6453635493 the customer is still insisting he has not received one piece of the item ( 162069447 - - Full Length Printed Jog Pants with Pocket Detail and Drawstring) Price; SAR 70.0.
3- The order # 6453072205  the customer claimed missing item ( 159587894 - - Lace Yoke Top with Layered Ruffles Price; SAR 50.00 ) and the hybris showing the item was delivered.
4- The order # 6453025866 the customer claimed, he has paid for 7 items instead of 6 items ( 161680088 - - Set of 6 - Colour Block Ankle Length Socks). Item price SAR 30.
5 - The order # 6453018590, the item was partially canceled item, although we have confirmed the value the item was included in the total order price. The canceled item is ( 161856607 - - Hoodie with Kangaroo Pocket and Drop Shoulder Sleeves), the price is SAR 85.50.
6- The order # 6453025866 the customer has claimed, raising a return request for 11 items, but when we have checked the order records no RMA has been created. As per our request, the customer has not shared us with acknowledgment receipt or AWB number under which these items were returned. The returned items which the customer has shared us are:
1- 160574945 - - Printed Ankle Length Socks - Set of 3 Price; SAR 5.00
2- 157128152 - - Textured Ankle Length Socks - Set of 10 Price; SAR 40.00
3- 157128151 - - Textured Ankle Length Socks - Set of 10 Price; SAR 40.00
4- 161069106 - - Indigo Reverse Printed Shirt with Long Sleeves and Complete Placket Price: SAR 34.20
5- 161157983 - - Striped Shirt with Short Sleeves and Complete Placket Price; SAR 20.00
6- 161713077 - - Solid Bomber Jacket with Striped Hems and Zippered Pockets Price; SAR 76.50
7- 161666297 - - Printed Sweater with Round Neck and Long Sleeves Price; SAR 40.30
8- 161720178 - - Slim Fit Printed Mid Rise Jog Pants with Pocket Detail Price; SAR 40.30
9- 161102846 - - Tape and Pocket Detail Jog Pants with Drawstring Price; SAR 24.00
10- 161946570 - - Textured Cap with Plush Detail Price; SAR 30.00
11- 161906413 - - Printed Sweatshirt with Long Sleeves and Zip Closure Price; SAR 67.00

Regards,
Algaily

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com