Subject: RE: Customer wants to return 1 1/2 months old unused WWT item
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Bsu Wml <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 9 Feb 2020 07:23:14 +0000

Please arrange for return via courier.

Regards
Sachin
04-5175412

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, February 8, 2020 7:13 AM
To: Bsu Wml <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Customer wants to return 1 1/2 months old unused WWT item

External email sender, please take precaution.
Hi Team,

Please assist us on below case and help us to close this case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>
To: "bsu wml" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "sameer koothalikutty" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 February, 2020 08:35:41
Subject: Re: Customer wants to return 1 1/2 months old unused WWT item

Hi Team,

Problem Statement: Customer wish to return WWT item after 1 1/2 months
Order Date : 11 Dec 2019
Order ID:  9764046176
Tracking ID: 34193276100170
Assistance Required: Kindly advise, can we accept the return

Issue Description: Customer placed an order on Dec 11 and the delivery was completed successfully on Dec 12. Customer has purchased 162176493 - - Chicco EasyFit Paprika Baby Carrier and he is complaining that the belt is small, and he visited to the store to exchange it for a bigger size, but the store couldn't find the item in their system. Customer had to fly out of the country so he couldn't return the item in the prescribed time limit. He came back and asking to return the item now. Please find attached images for the item.

Kindly advise whether we can accept the return for the same or not. Customer have places his 1st order with us.

Regards,
Fauzan
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 February, 2020 06:37:48
Subject: Customer wants to return 1 1/2 months old unused WWT item

Dear Apoorv,
With regards to Order No 9764046176, Ticket No 428397, customer wishes to return the item 162176493 - - Chicco EasyFit Paprika Baby Carrier, which was delivered to him on Dec 12. Customer is telling that he went to the store earlier, but they can't find the item in the system. Later he went out of the country and after returning he is contacting us for the return.

Kindly assist.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com