Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 09 Feb 2020 07:10:45 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Shakeeb,</div>
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<div class="MsoNormal">As per Concloc, the order has been refunded but the same is not reflecting in Hybris.
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<div class="MsoNormal">Has an incident been raised on Jira for the same?</div>
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<div class="MsoNormal">As per the revert  from Jira incident, we shall confirm manual refund.
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Thanks and Regards,</span></b><br>
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<b><span style="font-size:10.0pt">Abhilash Kuttalam</span></b><br>
<b><span style="font-size:10.0pt">Max Fashion</span></b> </div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt">Riyadh Gallery Mall, Gate No. 1A, 3<sup>rd</sup> Floor,</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:10.0pt">Kingdom of Saudi Arabia</span></b></div>
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<b><span style="font-size:10.0pt">Phone – 0112078292 (Extn 3512)</span></b><br>
<b><span style="font-size:10.0pt">Mob: +966 540 235 455 / +966 596 205 502</span></b><br>
<b><span style="font-size:10.0pt">URL: </span></b><a href="http://www.landmarkgroup.com/" rel="noreferrer"><b><span style="font-size:10.0pt">www.landmarkgroup.com</span></b></a>
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<span style="font-size:9.0pt">I know Jiu Jitsu, Kung Fu and 26 other dangerous words.
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<div>From: Otto Vangraan &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, February 8, 2020 4:18 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#281604] - Returns</div>
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<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>Hi Abhilash
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<div class="MsoNormal"><span style='font-family:"Arial Narrow",sans-serif'>Do take care?</span></div>
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<div class="MsoNormal" style="text-autospace:none"><i><span style='font-family:"Arial Narrow",sans-serif;color:black'>Regards</span></i></div>
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<div class="MsoNormal" style="text-autospace:none"><i><span style='font-family:"Arial Narrow",sans-serif;color:black'>Otto van Graan</span></i></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-family:"Arial Narrow",sans-serif;color:black'>O | +966 112078292 (3373)</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span style='font-family:"Arial Narrow",sans-serif;color:black'>C | +966 50057311</span></div>
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<u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u></span></div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, February 7, 2020 1:56 PM<br>
<b>To:</b> Otto Vangraan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#281604] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F281604&amp;data=02%7C01%7Cotto.vangraan%40landmarkgroup.com%7C1b2d3316fff24b14f67108d7abbc578c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637166697725157594&amp;sdata=dPBAGjhX%2F2iDWd6bF4cLnGrIddTODY1YlIBfWuM9JT4%3D&amp;reserved=0" rel="noreferrer">
#281604</a><br>
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Hi Otto,<br>
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With reference to Ticket: ​281604</span></div>
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<strong><span style='font-family:"-apple-system",serif'>problem statement : </span></strong>Refund Approval.<br>
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<strong><span style='font-family:"-apple-system",serif'>order number:</span></strong> 6449892845<br>
<strong><span style='font-family:"-apple-system",serif'>Order Created :</span></strong> 02-Nov-2019<br>
Item which is not refunded.<br>
161930156 - - Textured Sweatshirt with Round Neck and Long Sleeves SAR 40<br>
161901278 - - Textured Round Neck Sweater with Long Sleeves SAR 45<br>
161905386 - - Marie Printed Sweatshirt with Round Neck and Long Sleeves SAR 40<br>
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<strong><span style='font-family:"-apple-system",serif'>Total amount of the items after removing the non-refundable discount is 107 SAR</span></strong><br>
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<strong><span style='font-family:"-apple-system",serif'>Issue Description :</span></strong> the customer raised a return request for 12 items, but the refund was processed only for 9 items, we escalated the issue several times to the Conloc to confirm with
 us how many items have they received, but they haven't gotten back to us, The customer is insisting that he has returned 3 items.<br>
<strong><span style='font-family:"-apple-system",serif'>Customer's History :  </span></strong>the customer is with us since 27/8/2019, and it is his third order, it is the first time he is coming for such a complain.<br>
<strong><span style='font-family:"-apple-system",serif'>Assistance required :</span></strong> Please provide us a refund approval so we can resolve this issue.<br>
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Regards<br>
Shakeeb</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>281604:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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