Subject: Refund Issue _ 6457284704, 6457647748
From: Apoorv Joshi <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 8 Feb 2020 09:36:18 -0700 (MST)

Hi Team, 

Kindly assist with the below case. We are not receiving any replies on the case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, February 8, 2020 4:45:45 PM 
Subject: Refund Issue _ 6457284704 

Dear All 

Please check and let us know how many items have WH conloc received under those tracking ID 45408084330 & 45060931042 , as customer claims that he did return for 3 items and we can see the refund not processed 

Kindly check and revert 

Ticket 401509 

Dear Team 

Problem Statement: Refund Not Processed 

Order ID: 6457284704 & 6457647748 
Return Tracking ID: 45408084330 & 45060931042 
RMA: 23095731 & 23173126 

Issue Description: Kindly confirm us that how many item have you recived under the return tracking ID witch i have mentioned above, as the refund got stuck, 

Kindly check and revert as customer is chasing us. 

Regards, 
Ahmad