Subject: Lost ITEMS - 6459909475
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: ksalmglogistics Rydconloc <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Sat, 8 Feb 2020 08:58:16 -0700 (MST)

Hi Team, 

Kindly help us close the below case. We are not receiving any response on this case from the concerned teams. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "ksalmglogistics Rydconloc" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Monday, January 20, 2020 11:16:15 PM 
Subject: Fwd: MISSING ITEMS - 6459909475 

Hi Team, 

Any update regarding the following concern. 

Regards 
Shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "ksalmglogistics Rydconloc" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 17 January, 2020 07:03:19 
Subject: MISSING ITEMS - 6459909475 

Dear Team, 

AWB: FP01071000467 

Customer is reporting he did not receive this complete shipment while this is showing delivered as per tracking. Could you please share a POD for the same. 

Please update us on the same on priority as the customer is chasing us for these items daily. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Friday, January 17, 2020 6:58:41 AM 
Subject: Fwd: MISSING ITEMS 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Friday, January 17, 2020 6:57:24 AM 
Subject: MISSING ITEMS 

Hi Team, 

The below case the order has been shipped in two shipments Aramex and LMG couriers and the customer complained receiving only one item under Aramex shipment. The customer is daily inquiring about his missings items as have been shown on HYBRIS delivered, kindly follow up with concerned team as the order was prepaid. 

Hi Team, 
Problem Statement: (Missing items) The customer insist not receiving the items 
Order Date :Jan 6, 2020 
Order ID: 6459909475 
Tracking ID: FP01071000467 
Assistance Required: Need missing items 
Issue Description: The customer complained receiving only one item which has been shipped by Aramex, Under the consignment details we can see that all the items have been shipped/Delivered from our side including the LMG shipment. 
The missing items under LMG internal consignment are: 
1- 158507369 - - flormar Supershine Lipstick 
2 - 161902293 - - Set of 5 - Plain Boyshorts with Elasticised Waistband 
3- 159752591 - npw - npw Bamboo Charcoal 3-Step Mask 
4- 160908454 - - Syloon Action Chrome Plated Pen 
5- 161932848 - - Juniors Printed Socks with Cuffed Hem - Set of 3 
Kindly follow up, check and update us asap. 

Regards, 
Algaily