Subject: Order Delay - 9768775393
From: Apoorv Joshi <[email-masked]>
To: vaibhav ohri <[email-masked]>, k nayan <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 8 Feb 2020 08:51:34 -0700 (MST)

Hi Team, 

AWB: FC0131000526 

Kindly update customer's contact number to 0551113502 and arrange a delivery with them on priority. The tracking is showing RTO at this time, please do not return this back to us yet and call on the contact number provided, try arranging another delivery with the customer. Customer is chasing for their order badly on a daily basis. This has been escalated multiple times but we have received no response on the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, February 8, 2020 9:05:05 PM 
Subject: Re: Late delivery//9768775393 

Hi Team, 

Customer also conformed that the below person will be receiving the order on his behalf. 
Name: Ahmed 
Contact: 0551113502 

Kindly look into this and do the needful. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Saturday, 8 February, 2020 13:26:13 
Subject: Late delivery//9768775393 

Hi, 

WIth reference to order number: 9768775393, the order was shipped from our side on 1/31/20 but till now the order has not delivered to the customer. We have escalated to third party, however no response received from them. 

Order Date : Jan 29, 2020 
Tracking ID: FC0131000526 
Customer's contact number: 0568089722 

Customer is contacting us on regular basis, chasing for their order. Kindly look into the issue and do the needful. 

Regards, 
Nitesh