Subject: Re: Return Pending - 6457588443
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ahmad Daher <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 8 Feb 2020 07:52:13 -0700 (MST)

Hi Team, 

AWB: 34147816258665 

Kindly help with the below case. Customer placed an order for a total of 21 items which were delivered to the customer as per tracking in 2 packages. However, customer informed that he received 2 items in 1 package and 5 items in the 2nd package. The 5 items in the 2nd package were all wrong items. WH has confirmed receiving only 2 items for which a refund has already processed. 

Please help in closing this case as it has been pending for so long and we are not getting any resolution in this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "Ksaconloc Returns" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, February 4, 2020 12:48:58 PM 
Subject: Re: Return Pending - 6457588443 

Hi Team, 

Still we are waiting for an update on below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Sagaya Kumar" <[email-masked]>, "Ksaconloc Returns" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, February 1, 2020 9:17:30 AM 
Subject: Return Pending - 6457588443 

Hi Team, 

We request you to kindly assist us on below concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Sagaya Kumar" <[email-masked]>, "Ksaconloc Returns" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, January 29, 2020 5:22:06 PM 
Subject: Return Pending - 6457588443 

Hi Team, 

With the reference to order number:6457588443, customer raised 2 return request under tracking number: 34147816258665 / 34173430297708. As per the hybris the refund has already processed for 23137503 RMA with tracking number : 34173430297708. 

Now the customer is claiming that he has also handed over all items under RMA 23137502 tracking number: 34147816258665 and as per tracking number it's also showing items has been returned to client end. However, the refund has still not process yet. 

So we request you to check this concern from your end and let us know whether you have received the items or not? 

Waiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Sagaya Kumar" <[email-masked]>, "Ksaconloc Returns" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Thursday, January 23, 2020 5:36:00 AM 
Subject: Return Pending - 6457588443 

Hi Team, 

With reference to the order number: 6457588443 
AWB: 34147816258665 

Please confirm if we received any other items with different item ID's in this return. As instead of 21 items customer only received 7 items and they were also wrong items. 

Please advise on priority. This case is pending with us for more than a month. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, January 22, 2020 11:43:56 PM 
Subject: Refund issue 6457588443 

Ticket 383587 

Hi Team, 

Order number: 6457588443 

Customer reported receiving wrong items in this order. So kindly check and advise if besides the 2 items that we have already processed, 

Thank you for your help! 

Regards, 
Ahmad