Subject: RE: Late refund /// 6460764923
From: Sagaya Suresh Kumar <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 8 Feb 2020 13:22:35 +0000

Dear Team – Please check and process this item Asap

ORDER
Forward AWB
RMA
Pieces
RTN RCVD DATE
Pallet No
RTN TYPE
6460764923
34159994139280
23230082
1
21-Jan-2020
1
CR

Regards
Sagaya Suresh
+966 565165997
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, February 08, 2020 5:35 AM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; ali inayat <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund /// 6460764923

External email sender, please take precaution.
Hi Team,

Kindly check the below case and update us. The refund still not processed for order 6460764923

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 February, 2020 23:19:14
Subject: Late refund /// 6460764923

Hi Team,

Ticket number: 443454
Problem Statement: Refund Not Processed
Order Date: Jan 13, 2020
Order ID: 6460764923
RMA 23230082
Return Tracking ID: 34159994139280

Assistance Required: Process the refund.

Issue Description: Customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 21 Jan, 2020.

But according to the Hybris the refund has been not processed yet.

The name of the item: 161713617 - - Plain Denim Jacket with Long Sleeves and Flap Pockets

We have already escalated this case twice to concern team but did not get any response.

Kindly check and update as customer is chasing us for his refund.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com