Subject: MULTIPLE ORDER ISSUES
From: Algaili Ahmed <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 8 Feb 2020 04:04:38 -0700 (MST)

Hi Team. 

Please have look for this issue, since the customer regularly sends us. 

Hi Team, 

In this case, the customer claimed multiple issues regarding 6 orders, the customer is still insisting he has paid for the partially canceled items and missing items as well. Please check and assist with this concern: 

1- The cash on delivery order # 6455334965 the customer claimed he paid the amount of the partially canceled item ( 161837966 - - Printed T-shirt Dress with Long Sleeves and Hood) Price; SAR 36.00. 
2- The order # 6453635493 the customer is still insisting he has not received one piece of the item ( 162069447 - - Full Length Printed Jog Pants with Pocket Detail and Drawstring) Price; SAR 70.0. 
3- The order # 6453072205 the customer claimed missing item ( 159587894 - - Lace Yoke Top with Layered Ruffles Price; SAR 50.00 ) and the hybris showing the item was delivered. 
4- The order # 6453025866 the customer claimed, he has paid for 7 items instead of 6 items ( 161680088 - - Set of 6 - Colour Block Ankle Length Socks). Item price SAR 30. 
5 - The order # 6453018590, the item was partially canceled item, although we have confirmed the value the item was included in the total order price. The canceled item is ( 161856607 - - Hoodie with Kangaroo Pocket and Drop Shoulder Sleeves), the price is SAR 85.50. 
6- The order # 6453025866 the customer has claimed, raising a return request for 11 items, but when we have checked the order records no RMA has been created. As per our request, the customer has not shared us with acknowledgment receipt or AWB number under which these items were returned. The returned items which the customer has shared us are: 
1- 160574945 - - Printed Ankle Length Socks - Set of 3 Price; SAR 5.00 
2- 157128152 - - Textured Ankle Length Socks - Set of 10 Price; SAR 40.00 
3- 157128151 - - Textured Ankle Length Socks - Set of 10 Price; SAR 40.00 
4- 161069106 - - Indigo Reverse Printed Shirt with Long Sleeves and Complete Placket Price: SAR 34.20 
5- 161157983 - - Striped Shirt with Short Sleeves and Complete Placket Price; SAR 20.00 
6- 161713077 - - Solid Bomber Jacket with Striped Hems and Zippered Pockets Price; SAR 76.50 
7- 161666297 - - Printed Sweater with Round Neck and Long Sleeves Price; SAR 40.30 
8- 161720178 - - Slim Fit Printed Mid Rise Jog Pants with Pocket Detail Price; SAR 40.30 
9- 161102846 - - Tape and Pocket Detail Jog Pants with Drawstring Price; SAR 24.00 
10- 161946570 - - Textured Cap with Plush Detail Price; SAR 30.00 
11- 161906413 - - Printed Sweatshirt with Long Sleeves and Zip Closure Price; SAR 67.00 

Regards, 
Algaily