Subject: RE: Customer did not received order /// 6461328686
From: Mohd Imran <[email-masked]>
To: K Nayan <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 8 Feb 2020 08:59:21 +0000

Hi @K Nayan<mailto:[email-masked]>@Sanjana Suresh<mailto:[email-masked]>,

Can we mark this order as lost in transit and process refund?

Regards
Imran
From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, February 5, 2020 11:07 PM
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Re: Customer did not received order /// 6461328686

External email sender, please take precaution.
Hi Imran,

As per Shipa's response below they are unable to do anything for this case of wrong delivery but the case is still pending in our end. The only thing Shipa can do at the moment is for us to place a new order with them and provide them new items from the WH to ship again. This a similar example of previous cases with Shipa where they are delivering to the wrong person with wrong national ID. Kindly help us close this case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shipa Delivery Support ([email-masked]<mailto:[email-masked]>)" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "aessam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 12:21:12 AM
Subject: RE: Customer did not received order /// 6461328686

Dear team,

Kindly note that the order has been delivered to the customer as shown in the system. If the customer is still insisting on the fact he didn't receive the order, please reship the requested items to us in order to deliver them.

Best regards

Ahmad Alqatawna
Customer Care
[http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer <[email-masked]<mailto:[email-masked]>>
Sent: 5/2/2020 10:11 PM GMT+04:00
To: [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: Customer did not received order /// 6461328686

Hi Team,

Kindly update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "aessam" <[email-masked]<mailto:[email-masked]>>, "support" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 27, 2020 1:02:43 PM
Subject: RE: Customer did not received order /// 6461328686

Hi @Amr Essam<mailto:[email-masked]>,

Please help us  to get this case investigated.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 10:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Customer did not received order /// 6461328686

External email sender, please take precaution.
Hi Team,

Kindly help us with the below concern.

Regards
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 January, 2020 10:01:34
Subject: Customer did not received order /// 6461328686

Hi Team,

Order Date : Jan 16, 2020
Delivery Date: Jan 18, 2020
Order ID: 6461328686
Tracking ID: S000455391503

Assistance Required: Need order
​
Issue Description: Customer placed an order for 7 items 2 quantity each and he already paid amount SAR 520 for it.
​
As per our record the order status is showing delivered on 18 Dec, 2019 under AWB #S000455391503 by Shipa team.
​
But customer informed us that he did not receive his order yet so we have share the proof of delivery to customer. Even he is keep saying he did not get the order.
​
Kindly check and update as customer is waiting for his order.
​
Thank you for your help!
​
Regards,
Shivani

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