Subject: Re: Order Delay - Legal Threat - 6461573991
From: Apoorv Joshi <[email-masked]>
To: maxwhryd ecom <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Rydconloc cnc <[email-masked]>, Inayat Ali <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Raghu Pillai <[email-masked]>
Date: Sat, 8 Feb 2020 01:56:48 -0700 (MST)

Dear Esaf, 

Customer no longer wish to receive this order. Please cancel this order from WMS/OMS so a refund can be processed. Thank you for your help! 

Regards, 
Apoorv 

From: "maxwhryd ecom" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rydconloc cnc" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Raghu Pillai" <[email-masked]> 
Sent: Thursday, February 6, 2020 3:53:39 PM 
Subject: RE: Order Delay - Legal Threat - 6461573991 

Dear Team , 

Said Order Technical Issue Once It Clear we will shipped . 

Thanks 

Esaf 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, February 06, 2020 8:19 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Ksaclick&collect Rydconloc <[email-masked]> 
Cc: Inayat Ali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]> 
Subject: RE: Order Delay - Legal Threat - 6461573991 
Importance: High 

[ mailto:[email-masked] | @Maxwhryd Ecom ] [ mailto:[email-masked] | 
@Ksaclick&collect Rydconloc ] 

Need your urgent reply on the below case before it gets escalated to the ministry. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 5:14 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Delay - Legal Threat - 6461573991 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6461573991 

Order was placed on Jan 18, 2020 and there are no consignment details yet. We have escalated this case to the WH multiple times however, we have received no response on the same. Customer is now asking to cancel this order, he also contacted via chat and was threatening for legal action. We have already put the order in cancellation Sheet. 

Kindly advise on the same. Thank you for your help! 

Regards, 

Apoorv 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 6:36:58 AM 
Subject: Re: late shipping /// 6461573991 

Hi Team, 

Customer is now requesting to cancel the order because of late delivery. 

Kindly cancel this order and process the refund for the same on priority. 

Thank you for your help! 

Regards, 

Shivani 

From: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Raghu Pillai" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 3, 2020 1:46:38 PM 
Subject: Re: late shipping /// 6461573991 

Team- The customer is chasing us on her delayed delivery. 

The order was placed on 18th Jan and they are yet to dispatch/deliver. 

Request to do the needful on priority basis. 

Thanks 
Inayat Ali 

From: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
To: "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Raghu Pillai" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 31 January, 2020 16:21:48 
Subject: Re: late shipping /// 6461573991 

Hi Team 

Please share status for Order ID: 6461573991 

Thanks 

Inayat Ali 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 31 January, 2020 15:23:11 
Subject: late shipping /// 6461573991 

Hi Team, 

Ticket number: 422000 

Problem Statement: Late Delivery 

Order Date : Jan 18, 2020 

Order ID: 6461573991 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 18 Jan and till now he has not received the order. As per the hybris the order status is in progress. 

Kindly check and update as customer is chasing us for his order. 

Thank you for your help! 

Regards, 

Shivani 

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