Subject: Re: Not shipped yet _ 6451187541
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Sat, 8 Feb 2020 00:52:33 -0700 (MST)

Hi Team, 

Kindly look at the below case and help us close this. Customer placed this order on Nov 13, 2019 and he has not received it yet. One part of the order was NDR, it has already processed as a refund. The second part of the order is showing shipped via SMSA however, SMSA has confirmed they have not received the items at their end and we are not getting any response on this from WH either. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Suvadeep Saha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ahmad Daher" <[email-masked]> 
Sent: Sunday, February 2, 2020 9:03:36 PM 
Subject: Re: Not shipped yet _ 6451187541 

Hi Team 

Problem Statement: (Late Shipping) 

Order Date : 13-Nov-2019 

Order ID: 6451187541 
Tracking ID : 290064036253 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on Nov 13th ​, Tracking NO has been generated but as per SMSA they have not received the shipment from your end. 

Customer is chasing us for the order so we request you to expedite the Shipping or just cancel the order and refund the customer. 

Regards, 
Shakeeb 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 2 February, 2020 20:53:32 
Subject: Not shipped yet _ 6451187541 

Ticket 413032 

Dear Team 

Problem Statement: Not shipped 
Order Date : Nov 13, 2019 
Order ID: 6451187541 
Tracking ID: 290064036253 

Issue Description: SMSA has not received the shipment physically , the shipment has been pending for long time 
Please check and do the needful 

Regards, 
Ahmad