Subject: Fwd: Customer wants to return 1 1/2 months old unused WWT item
From: Nikhil Bishnoi <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Fri, 7 Feb 2020 15:14:58 -0700 (MST)

Dear Fauzan, 

Kindly follow up on this case. 

Regards, 
Nikhil. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "bsu wml" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "sameer koothalikutty" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 3 February, 2020 08:35:41 
Subject: Re: Customer wants to return 1 1/2 months old unused WWT item 

Hi Team, 

Problem Statement: Customer wish to return WWT item after 1 1/2 months 
Order Date : 11 Dec 2019 
Order ID: 9764046176 
Tracking ID: 34193276100170 
Assistance Required: Kindly advise, can we accept the return 

Issue Description: Customer placed an order on Dec 11 and the delivery was completed successfully on Dec 12. Customer has purchased 162176493 - - Chicco EasyFit Paprika Baby Carrier and he is complaining that the belt is small, and he visited to the store to exchange it for a bigger size, but the store couldn't find the item in their system. Customer had to fly out of the country so he couldn't return the item in the prescribed time limit. He came back and asking to return the item now. Please find attached images for the item. 

Kindly advise whether we can accept the return for the same or not. Customer have places his 1st order with us. 
Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Monday, 3 February, 2020 06:37:48 
Subject: Customer wants to return 1 1/2 months old unused WWT item 

Dear Apoorv, 

With regards to Order No 9764046176, Ticket No 428397, customer wishes to return the item 162176493 - - Chicco EasyFit Paprika Baby Carrier, which was delivered to him on Dec 12. Customer is telling that he went to the store earlier, but they can't find the item in the system. Later he went out of the country and after returning he is contacting us for the return. 

Kindly assist. 

Regards, 
Nikhil.