Subject: promo code error /// 6464229290
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Fri, 7 Feb 2020 12:30:47 -0700 (MST)

Hi Team, 

With reference to order number: 6464229290 and ticket number: 446222 

​Customer reported us that he using the promo code BABYAPP15 to place an order on babyshop app. However, when he using the code, he is getting an error "ONLY VALID ON SHOEMART". 

When he used the promo code on shoemart, he again got an error "ONLY VALID ON BABYSHOP". 

Also, now customer has already place an order on 6 Feb, 2020 of worth SAR 124. 

Also, 15% discount of the order will be SAR 18.6 

Kindly check and update what can we do in this case. 

Thank you for your help! 

Regards, 
Shivani