Subject: Late refund /// 6460764923
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>
Date: Fri, 7 Feb 2020 10:49:14 -0700 (MST)

Hi Team, 

Ticket number: 443454 
Problem Statement: Refund Not Processed 
Order Date: Jan 13, 2020 
Order ID: 6460764923 
RMA 23230082 
Return Tracking ID: 34159994139280 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 21 Jan, 2020. 

But according to the Hybris the refund has been not processed yet. 

The name of the item: 161713617 - - Plain Denim Jacket with Long Sleeves and Flap Pockets 

We have already escalated this case twice to concern team but did not get any response. 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help! 

Regards, 
Shivani