Subject: Re: Missing item : 6453636517
From: Inayat Ali <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Sagaya Kumar <[email-masked]>
Cc: Ksaconloc Returns <[email-masked]>, Sagaya Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, sachin maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>, suvadeep saha <[email-masked]>, sree adhikessavan <[email-masked]>, Parvez Khan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ahmad Daher <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 7 Feb 2020 04:56:44 -0700 (MST)

Team- Can we get a response on this. 

Thanks 
Inayat Ali 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Sagaya Kumar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Parvez Khan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ali inayat" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 31 January, 2020 03:30:23 
Subject: Re: Missing item : 6453636517 

Hi Team, 

With reference to order: 6453636517 
Tracking: S000266770239 

AS per shipa update they have returned remaining item due to customer rejected to receive it, and they have been returned the item to warehouse can you please check and update us because customer chasing us. 

Regards, 
Fauzan 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Parvez Khan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 20 January, 2020 10:51:22 
Subject: RE: Missing item : 6453636517 

Hi [ mailto:[email-masked] | 
@Parvez Khan ] , [ mailto:[email-masked] | 
@Suvadeep Saha ] , 

This issue is pending from last two months, please update. 

Regards 

Sachin 

04-5175412 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, January 13, 2020 6:20 PM 
To: Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; ali inayat <[email-masked]>; Ahmad Daher <[email-masked]>; Urvika Chaudhary <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Missing item : 6453636517 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Withe the reference to order number: 6453636517, customer contacted us informing that she didn't received the 161673621 - - Juniors Century Baby Walker. However, as per the tracking number S000266770239 the item has already delivered. 

So could you please let us know whether the above item was shipped or not from the warehouse. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 2, 2020 10:57:05 PM 
Subject: Missing item 

Ticket 335940 

Hi team 

I have escalated to WH but there is no response, kindly check and advise 

Hi Team, 

Problem Statement: (Missing items) 
Order Date : Nov 24,2019 
Order ID: 6453636517 
Tracking ID: S000257258688 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 7 items, Under the consignment details we can see that all 8 items have been shipped/Delivered from our side. 
Customer history: 1 ITEMS OUT OF 8 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161673621 - - Juniors Century Baby Walker the cost of the item is SAR:155. 

Regards, 
Ahmad 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com