Subject: Re: Gift card _ Ticket 283639
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ahmad Daher <[email-masked]>, Inayat Ali <[email-masked]>
Date: Fri, 7 Feb 2020 04:17:17 -0700 (MST)

Dear Team 

Customer Got the gift card as gift through online purchasing 3 months before , Concept is MAX 

Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Sunday, 2 February, 2020 15:46:20 
Subject: RE: Gift card _ Ticket 283639 

Hi Seeta, 

Please confirm the source from where customer got this voucher and concept as well. 

Regards 

Imran 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, January 31, 2020 5:40 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ahmad Daher <[email-masked]>; ali inayat <[email-masked]> 
Subject: Gift card _ Ticket 283639 

External email sender, please take precaution. 

Hi Team, 

In the below case earlier customer contacted us regarding the GIFT CARD issue and we have come across the conclusion that we will offer the customer the same amount worth voucher. Now customer emailed us informing about another GIFT card which cost 400 SAR. 

So could you please let us know what action do we have to take on this case. 

GIFT CARD DETAILS: 

GC number: 1607735660611720000827414 

Pin Code: 0892 

GC Value: 400, 

Thanks & Regards, 
Seeta Kunwar 

From: "Ahmad Daher" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 29, 2020 12:04:23 PM 
Subject: Gift card _ Ticket 283639 

Dear team 

Customer has gift card but it did not work , the value of it is 400, kindly advise us if it possible give her voucher instead of gift 

Please check and advise 

GC number : 1607735660611720000827414 

Pin Code : 0892 

The value of it is 400, 

Thank you for your help. 

Kindly check the attachment as the customer has sent the correct photo 

Regards 

Ahmad 

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