Subject: WWD damaged item 9768423120 - Legal Action Threat
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 6 Feb 2020 17:40:23 -0700 (MST)

Hi Team, 

With reference to the order number: 9768423120 
Item: 161428895 - - Teknum Feather Lite Traveller A1 with Free Alamed 

Order was placed on Jan 25, 2020 and the WWD item was delivered on Feb 3, 2020. Customer reported that he received this item damaged and has shared the images for the same. Please find attached the images shared by the customer. We escalated the same to WWD WH and Sachin for arranging a collection as the customer mentioned he'll be leaving the country in a few days. Since the collection has not been arranged after multiple escalations, customer is now threatening for legal action. 

Kindly advise on the same. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Thursday, February 6, 2020 11:40:07 PM 
Subject: WWD damaged item received, no response from WWD team for the course of action 

Dear Apoorv, 

With regards to Order NO 9768423120, Ticket No 440654 customer wishes to return WWD item, and there is no response from the relevant team. Kindly assist, as customer is threatening to take legal actions. 

Regards, 
Nikhil.