Subject: Return Issue - 6457408922
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: [email-masked], Nitesh Singh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Thu, 6 Feb 2020 15:52:05 -0700 (MST)

Hi Team, 

With reference to the order number: 6457408922 
Item ID: 154563088 - - Kit For Kids Compipure Plus Mattress 

Order delivered on Dec 22, 2019 and customer reported that the size of the mattress is too small and it is not what she requires. Customer had requested to return this item for a refund. On Jan 9, 2020 Home delivery team confirmed they will do collection from the customer however, when they visited the customer - the customer told them the item was already handed over to Aramex. 

This order has 2 RMA and none of them has any tracking AWB associated with them. One of the RMA is already processed successfully. The refund value of this item is SAR 174.6. 

We have exalated to Conloc multiple times to confirm how many items they received for this order as we do not have any tracking details for the return in this order. No response received for the same. Customer is abroad and he does not have the tracking details available either. 

Kindly help us close this case. Thank you for your help! 

Regards, 
Apoorv 

From: "ecomrdc babyshop5" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Babyshop" <[email-masked]>, "Centrepoint" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "sujeewa hurbert" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohammed Shoukath" <[email-masked]> 
Sent: Saturday, January 11, 2020 2:17:28 PM 
Subject: RE: Wrong Size - WWD 

Dear Team, 

Yesterday went our delivery team to customer home for item collection .customer was telling item already handover to aramex team. 

Please check and confirm. 

Thanks & regards, 

Akram Shaik 

Babyshop Nursery Warehouse GDMS operations 

Ext : 3635 , Mobile : +966 530548756 

Email : [email-masked] 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

From: EcomRDC babyshop5 
Sent: Thursday, January 09, 2020 7:17 AM 
To: Apoorv Joshi; Sujeewa Hurbert 
Cc: Escalations Dxbteam; Seeta Seeta; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Nitesh Singh 
Subject: RE: Wrong Size - WWD 

Dear Team, 

We will arrange delivery team for item collection. 

Thanks & regards, 

Akram Shaik 

Babyshop Nursery Warehouse GDMS operations 

Ext : 3635 , Mobile : +966 530548756 

Email : [ mailto:[email-masked] | [email-masked] ] 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

From: Apoorv Joshi [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Thursday, January 09, 2020 4:35 AM 
To: EcomRDC babyshop5; Sujeewa Hurbert 
Cc: Escalations Dxbteam; Seeta Seeta; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Nitesh Singh 
Subject: Wrong Size - WWD 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6457408922 

Item ID: 154563088 - - Kit For Kids Compipure Plus Mattress 

Order delivered on Dec 22, 2019 and customer is reporting that the size of the mattress is too small and it is not what she requires. Customer has requested to return this item for a refund. The same was escalated multiple times since Dec 28, 2019 and we have received no response on the same. 

Please find attached the image of the mattress that customer has shared. The item is still in unused and packed condition. Kindly arrange a collection for the same on priority. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 8, 2020 2:20:38 PM 
Subject: Wrong size delivered 

Hi, 

With reference to order number: 6457408922, customer emailed us informing that he received the WWD item on 22/1219 but the item which they received is of wrong size. Customer also provided us the picture of wrong size item item. 

Order Date : 19 Dec 2019 

Tracking ID: 00000080015465340 

Now customer is asking for return and refund of the item. We have escalated this to the third party, however there is no response from them. 

So we request you to look into this and do the needful. 

Thanks, 

Nitesh 

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