Subject: RE: Return Issue - 8365507805
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Musaab Anesi <[email-masked]>
Date: Thu, 6 Feb 2020 05:20:25 +0000

Hi Apoorv,

We only see 2 items received as well.

Did we check this with Kuwait?

What is the value of the 2 other items which is missing?

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, February 6, 2020 4:34 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Musaab Anesi <[email-masked]>
Subject: Return Issue - 8365507805

External email sender, please take precaution.
Hi Team,

With reference to the order number: 8365507805
AWB: 1006494311

Kindly assist with the below case. The customer returned a total of 4 items however, conloc has confirmed receiving only 2 items. The customer continues to insist he returned 4 items. Missing returned items are below and the value is KWD 10.2.
160535827 - - J World Trolley Backpack with Zip Closure.
161331757 - - Textured Ankle Strap Sandals with Hook and Loop Closure.

Please advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 6, 2020 5:52:44 AM
Subject: Refund follow up

Hi Apoorv,

With the reference to  the order number 8365507805, Customer emailed us complaining about missing refund .
As per customer he has return 4 items,However, the refund he got was only for two  items, We escalated this case to  Kuwait concern team ,And there response was that (only two  items were recieved to  the warehouse .

Customer get back to us again and insist that her return 4 items which they  are :
161315994 - - Kappa Men's Textured Walking Shoes with Slip On Closure.
160535827 - - J World Trolley Backpack with Zip Closure.
161331757 - - Textured Ankle Strap Sandals with Hook and Loop Closure.
161601472 - - Lace Shaping Belt with Hook and Eye Closure.

Customer provide us with collection prove and the deliveryman  who  collected the items as well , Due to  this we request you  to  look into this concern & advise for further procedure.

Thanks&Regards,
Musaab Hussein.

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