Subject: Re: late shipping /// 6461573991
From: Shivani Rani <[email-masked]>
To: Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 5 Feb 2020 18:06:58 -0700 (MST)

Hi Team, 

Customer is now requesting to cancel the order because of late delivery. 

Kindly cancel this order and process the refund for the same on priority. 

Thank you for your help! 

Regards, 
Shivani 

From: "Inayat Ali" <[email-masked]> 
To: "maxwhryd ecom" <[email-masked]>, "Sagaya Kumar" <[email-masked]>, "Raghu Pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Monday, February 3, 2020 1:46:38 PM 
Subject: Re: late shipping /// 6461573991 

Team- The customer is chasing us on her delayed delivery. 

The order was placed on 18th Jan and they are yet to dispatch/deliver. 

Request to do the needful on priority basis. 

Thanks 
Inayat Ali 

From: "ali inayat" <[email-masked]> 
To: "maxwhryd ecom" <[email-masked]>, "Sagaya Kumar" <[email-masked]>, "Raghu Pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Friday, 31 January, 2020 16:21:48 
Subject: Re: late shipping /// 6461573991 

Hi Team 

Please share status for Order ID: 6461573991 

Thanks 
Inayat Ali 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 31 January, 2020 15:23:11 
Subject: late shipping /// 6461573991 

Hi Team, 

Ticket number: 422000 
Problem Statement: Late Delivery 
Order Date : Jan 18, 2020 
Order ID: 6461573991 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 18 Jan and till now he has not received the order. As per the hybris the order status is in progress. 

Kindly check and update as customer is chasing us for his order. 

Thank you for your help! 

Regards, 
Shivani