Subject: Return Issue - 8365507805
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Musaab Anesi <[email-masked]>
Date: Wed, 5 Feb 2020 17:34:12 -0700 (MST)

Hi Team, 

With reference to the order number: 8365507805 
AWB: 1006494311 

Kindly assist with the below case. The customer returned a total of 4 items however, conloc has confirmed receiving only 2 items. The customer continues to insist he returned 4 items. Missing returned items are below and the value is KWD 10.2. 
160535827 - - J World Trolley Backpack with Zip Closure. 
161331757 - - Textured Ankle Strap Sandals with Hook and Loop Closure. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Musaab Anesi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, February 6, 2020 5:52:44 AM 
Subject: Refund follow up 

Hi Apoorv, 

With the reference to the order number 8365507805, Customer emailed us complaining about missing refund . 
As per customer he has return 4 items,However, the refund he got was only for two items, We escalated this case to Kuwait concern team ,And there response was that (only two items were recieved to the warehouse . 

Customer get back to us again and insist that her return 4 items which they are : 

161315994 - - Kappa Men's Textured Walking Shoes with Slip On Closure. 
160535827 - - J World Trolley Backpack with Zip Closure. 
161331757 - - Textured Ankle Strap Sandals with Hook and Loop Closure. 
161601472 - - Lace Shaping Belt with Hook and Eye Closure. 

Customer provide us with collection prove and the deliveryman who collected the items as well , Due to this we request you to look into this concern & advise for further procedure. 

Thanks&Regards, 
Musaab Hussein.