Subject: Shukran Issue - 443668
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 5 Feb 2020 17:12:55 -0700 (MST)

Hi Team, 

With reference to the ticket ID: 443668 

Kindly arrange a call for the customer on +971545343594 as per their request. Customer wish to link her shukran card but is getting an error that her shukran is already linked with a different account. We have checked with her contact number and name but is unable to locate any other account where the Shukran is currently linked. 

Customer's name is Saira Shoaib. 

Thank you for your help! 

Regards, 
Apoorv