Subject: NDR Issue - 6453700395, 6453874784
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Wed, 5 Feb 2020 16:24:45 -0700 (MST)

Hi Team, 

With reference to the order number: 6453700395 
AWB: S000267526341 

This has been returned to us as per the tracking on Jan 1, 2020. This has not been marked as NDR. No refund for the same has been processed either. 

With reference to the order number: 6453874784 
AWB: S000266472545 

This has been returned to us as NDR on Dec 31, 2019 as per the tracking and has not been marked as NDR. No refund for the same has been processed either. 

The case has been escalated multiple times however, we are getting no response on the same. Please help us close this case. 

Please advise on the above on priority. Thank you for your help! 

Regards, 
Apoorv