Subject: RE: WWD Defective Item Received - 9767655639
From: Babyshop Home Delivery <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Mohd Imran <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Inayat Ali <[email-masked]>
Date: Wed, 5 Feb 2020 13:54:51 +0000

Dear Team

Please be informed that we have scheduled our team for tomorrow to visit customer place to check & rectify the issue of below product.

Regards,
Home Delivry Team
DWC   0543097510

From: Sachin Maheshwari
Sent: Wednesday, February 05, 2020 5:49 PM
To: Mohd Imran <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Babyshop Home Delivery <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Inayat Ali <[email-masked]>
Subject: RE: WWD Defective Item Received - 9767655639

Hi @Mohd Imran<mailto:[email-masked]>, This issue was escalated by @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]> earlier in the morning and I have already asked the @Babyshop Home Delivery<mailto:[email-masked]> team to visit customer place to check the item.

Regards
Sachin
04-5175412

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 4:11 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD Defective Item Received - 9767655639

Hi Sachin,

Please help us in the below issue.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 1:27 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: WWD Defective Item Received - 9767655639

External email sender, please take precaution.
Hi Team,

With reference to the Order ID:  9767655639

Customer placed an order on Jan 17 for 161602461 - - Graco Comfy Cruiser Click Connect Travel System, which was delivered on Jan 21. Customer reported that one of the screw hole in the stroller is loose. We escalated the same to WWD team to advise if the same can be repaired or exchanged multiple times however, receiving no response on the same. Customer is requesting for an exchange as he does not wish to return it it for a refund. Customer shared a video showing the issue however, as the size of the video is over 7MB I am unable to attach it with this email. Please check the video showing the issue under ticket ID: 431268.

Kindly advise on the same and help us close this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 4, 2020 5:29:32 AM
Subject: Customer wishes to return WWD item

Dear Apoorv,

With regards to Order No 9767655639, Ticket No 431268, customer wishes to return the WWD item. No response received from the WWD team.

Kindly assist.

Regards,
Nikhil.

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