Subject: RE: RTS Issue - 6441259949
From: max Rimalcenter <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>
Cc: ": Seeta Seeta" <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Kirosh Kannan <[email-masked]>, Otto Vangraan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 5 Feb 2020 12:36:02 +0000

Dear Abhilash

We don’t have the customer contact no. Please provide contact no or inform the customer to collect cash from the store

From: Abhilash Kuttalam
Sent: Tuesday, February 04, 2020 5:59 PM
To: max Rimalcenter <[email-masked]>
Cc: : Seeta Seeta <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Kirosh Kannan <[email-masked]>; Otto Vangraan <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: RTS Issue - 6441259949

Dear Arun,

Please confirm if refund amount has been handed over to the customer.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 4, 2020 10:06 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; max Rimalcenter <[email-masked]<mailto:[email-masked]>>
Cc: : Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>
Subject: RE: RTS Issue - 6441259949

Hi Abhilash,

I see RTS has been done.

We just need to make sure if the refund was provided to the customer.

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 3, 2020 6:54 PM
To: max Rimalcenter <[email-masked]<mailto:[email-masked]>>
Cc: : Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>
Subject: RE: RTS Issue - 6441259949

Dear Team Rimal,

If the parcel was not received from warehouse, why was it received and then uncollected on Sahla?
Clearly the parcel has been misplaced at store. An RTS needs to be processed immediately for the following item codes.

Please ‘reply to all’  on this email once RTS is done.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: max Rimalcenter <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 3, 2020 10:16 AM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Subject: RE: RTS Issue - 6441259949

Dear Abhilash

Below mentioned order store not yet received.

From: Abhilash Kuttalam
Sent: Sunday, February 02, 2020 6:03 PM
To: max Rimalcenter <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: RTS Issue - 6441259949

Dear Ashraf,

Please check and update the customer support team.
We need to update the customer.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,
Kingdom of Saudi Arabia
Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 9:58 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: RTS Issue - 6441259949
Importance: High

@Abhilash Kuttalam<mailto:[email-masked]>

We are not getting a reply from the store team to process RTS for this order.

Store code: Max60097

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 8:58 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: RTS Issue - 6441259949

External email sender, please take precaution.
Hi Team,

Kindly look at the below case. We are not receiving any response from the store on the same. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "max rimalcenter" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 18, 2020 6:57:19 AM
Subject: RTS Issue - 6441259949

Dear Manager,

With reference to the order number: 6441259949
Store iD: Max - 60097

This order is marked Not picked. If the order is still in the store, please do an RTS for the same. Case is pending for almost a month and we are not receiving any replies. Please help us close this case.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 18, 2020 1:07:34 AM
Subject: RTS PROCESASING

HI Team,

The following case was escalated to process the RTS, hense the HYBRIS showing non picked order and no RTS has been processed, kindly forward the case to concerned team.

Hi Team,

With reference to order number 6441259949 the order was not picked and as per hybris no RTS has been processed , kindly check if the order at store please process the RTS and if it is at our warehouse confirm us did you recieve this order.

Regards,
Algaily

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