Subject: RE: Return Issue - 9759997388
From: Mohd Imran <[email-masked]>
To: "[email-masked]" <[email-masked]>, ccwebteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Feb 2020 12:07:19 +0000

Hi Team,

Kindly call back customer and confirm if she want the reverse pickup to be arranged or not.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, February 5, 2020 3:28 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>
Subject: Return Issue - 9759997388

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9759997388

Kindly arrange a call with the customer on +971527747111 to confirm if she still wish to return the items. We have created return request for this order multiple times, once with Aramex and then with LMG. In Aramex the collection got cancelled as they were unable to reach out to the customer and in case of LMG the customer picked up the call once and scheduled it for the next day, since then she never picked up the call as informed by LMG. The same got cancelled on Jan 18, 2020.

If she still wish to return the items we will create another RMA.

Thank you for your help!

Regards,
Apoorv
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