Subject: Re: cancellation pending for long time /9767643832
From: Inayat Ali <[email-masked]>
To: Ammar Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 5 Feb 2020 04:06:12 -0700 (MST)

Ammar- I am not too sure why have you shared a partial snapshot of customer's interaction, having said that, did you assist the customer with her online experience on our mobile application? 

Also, do not see any follow up email ever sent to the warehouse team for the delay, to check the progress; except one from Nikhil. 

Please explain the lapses or connect with me on this. 

Thanks 
Inayat Ali 

From: "Ammar Ali" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 5 February, 2020 14:05:27 
Subject: Re: cancellation pending for long time /9767643832 

Dear Inayat, 

Thanks for your reply 

This order is pending without consignments since 17-Jan-2020 and the customer wants to cancel it 

he is contacting us every day regarding his cancellation so please check this ticket : 423032 

From: "Inayat Ali" <[email-masked]> 
To: "Ammar Ali" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 4 February, 2020 15:44:31 
Subject: Re: cancellation pending for long time /9767643832 

Ammar- The order will be cancelled automatically, post 14 days if it's not collected from the store and refund would be processed as per the timeline. 

Thanks 
Inayat Ali 

From: "Ammar Ali" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 4 February, 2020 15:28:52 
Subject: cancellation pending for long time /9767643832 

We have added this order number to the cancelation sheet many times and escalated this issue to the store and Jira but no action has been done yet 

Hi Team, 

Problem Statement: Cancel Order 
Order Date : 17 Jan 2020 
Order ID: 9767643832 
Tracking ID: NA 
Store ID: Max60318 
Assistance Required: Kindly cancel the order 

Issue Description: The customer placed an order on Jan 17, and now she is asking to cancel her order. Please find attached customer's request to cancel the order. 
​ 
Regards, 
Nikhil.