Subject: RE: Call request: (+971 55 6440625)
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 5 Feb 2020 07:13:38 +0000

Hi Seeta,

This item was purchased from the store and it’s almost 2 years old.

I don’t think the store will still be able to accommodate the customer’s request.

Anyhow, does the customer still have the receipt?

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, February 5, 2020 10:54 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Call request: (+971 55 6440625)
Importance: High

External email sender, please take precaution.
Hi Team,

In below case customer purchased 2 pairs of shoes from store in Nov 2018 ECCO (Shoe mart) Sahara Mall Outlet, Now customer contacted us complaining about the shoe quality and asking for replacement for his shoe (1 Pair).

Agent has already explained the customer about the exchange and return policy but he is still insisting for the same.

So we request you to look into this case and if possible then arrange a callback to the customer.

Customer Details:
Customer Name: Huzaifa
Contact Number (+971 55 6440625)

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 4, 2020 3:34:11 PM
Subject: Call request: (+971 55 6440625)

Hi Team,

We request you to please arrange a call back on the contact number (+971 55 6440625) for the customer regarding the below issue.

"I would like to bring to your kind attention that I have purchased 2 pairs of ECCO brand shoes from your ECCO (Shoe mart) Sahara Mall Outlet on 15th of November 2018 for a total value of AED 1233/50. I gifted one pair to my friend and the other pair I kept for my personal use.

I have since then used the ECCO shoes very sparingly & carefully, perhaps on less than 10 occasions only. However, much to my disappointment and embarrassment, the sole of both shoes peeled off today (Picture attached) when I was with some guests. This is totally unacceptable, especially when the brand is a reputed one like ECCO from whom you expect the product to be of top quality and long-lasting.

I will be visiting your showroom soon with the shoes and would seek you a replacement pair free of cost. I would also seek compensation as a result of the embarrassment this has caused to me in front of my important business guests. I also sincerely hope that my friend to whom I gifted one similar pair has not faced any similar embarrassment."

Thank you for your help!

Regards,
Manish

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