Subject: Missing part - 6462843681
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 4 Feb 2020 18:12:48 -0700 (MST)

Hi Team, 

With reference to the order number: 6462843681 
Item ID: 160631778 - - Tri-Scooter Frame with Adjustable Handlebar 

Order placed on Jan 27, 2020 and was delivered on Jan 30, 2020. Customer is reporting a missing part in this item as per the catalogue/manual customer has received for the assembly instructions of this item. Please find attached the images for the missing part as well as the item that customer has received. The item that customer has received is not any different from what is shown on the website but we are not sure if the manual has wrong information/misprint in this case. The case has been escalated to WH for the same multiple times but without receiving any replies. 

Kindly look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, February 5, 2020 6:33:59 AM 
Subject: Missing part // 6462843681 

Hi Team, 

Ticket number: 435079 
Problem Statement: Missing part 
Order Date : Jan 27, 2020 
Delivery date: Jan 30, 2020 
Order ID: 6462843681 
Tracking ID: 45067270150 
Assistance Required: Need missing part 

Issue Description: Customer received his order with all the items. However, he ordered the one item #160631778 - - Tri-Scooter Frame with Adjustable Handlebar and there is one missing part. 

As per the manual the item contains one extra part which is in Catalogue item 1 part is missing. 

But as per our website's pictures the item does not contain that part. 
https://www.babyshopstores.com/ae/en/Baby-and-Moms/Toys/Outdoor-Play/BABYSHOP-Tri-Scooter-Frame-with-Adjustable-Handlebar/p/160631778 

Kindly check and update. 

Thank you for your help! 

Regards, 
Shivani