Subject: Gift card Issue
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Shivani Rani <[email-masked]>
Date: Tue, 4 Feb 2020 14:46:12 -0700 (MST)

Hi Team, 

Customer has reported that below gift cards are valid until March 4, 2020 and when she went to the store for redemption the store told her that both of them are already expired. When we contacted the Ogloba team, they advised that both gift cards has expiry on Oct 1, 2019 and are redeemed on April 1, 2019 at MAX Ajman store. Customer is denying the same. Please find attached the images customer has shared regarding expiry. Kindly help us close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, February 4, 2020 11:36:05 PM 
Subject: Gift card showing expired 

Hi Team, 

Problem Statement: Gift card showing expired Ticket number: 435107 

Issue Description: Customer got 2 MAX e-gift cards and when he used the gift card at store both was showing expired. However customer did not used the card to place any order. 

The details of the gift cards are: 

Card number: 1595129440611821732933809 
Pin: 3698 
Value: AED 55 
Concept: MAX UAE Store 
Validity: 04 March, 2020 

Card number: 1595129440611821903631802 
Pin: 5634 
Value: AED 100 
Concept: MAX UAE Store 
Validity: 04 March, 2020 

Please check and update. 

Thank you for your help! 

Regards, 
Shivani