Subject: WWD Defective Item Received - 9767655639
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Inayat Ali <[email-masked]>
Date: Tue, 4 Feb 2020 14:27:00 -0700 (MST)

Hi Team, 

With reference to the Order ID: 9767655639 

Customer placed an order on Jan 17 for 161602461 - - Graco Comfy Cruiser Click Connect Travel System, which was delivered on Jan 21. Customer reported that one of the screw hole in the stroller is loose. We escalated the same to WWD team to advise if the same can be repaired or exchanged multiple times however, receiving no response on the same. Customer is requesting for an exchange as he does not wish to return it it for a refund. Customer shared a video showing the issue however, as the size of the video is over 7MB I am unable to attach it with this email. Please check the video showing the issue under ticket ID: 431268. 

Kindly advise on the same and help us close this. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Tuesday, February 4, 2020 5:29:32 AM 
Subject: Customer wishes to return WWD item 

Dear Apoorv, 

With regards to Order No 9767655639, Ticket No 431268, customer wishes to return the WWD item. No response received from the WWD team. 

Kindly assist. 

Regards, 
Nikhil.