Subject: Proof of collection / 6455713019
From: Seeta Seeta <[email-masked]>
To: anwar abdullah <[email-masked]>
Cc: Centrepoint <[email-masked]>, Zuheb Tambe <[email-masked]>, Sagaya Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Centrepoint Thumama <[email-masked]>, Manager Thumama <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, ali inayat <[email-masked]>, Nesreen Saeed <[email-masked]>, Arnel Navor <
Date: Tue, 4 Feb 2020 02:50:39 -0700 (MST)

Hi Anwar, 

Thank you for your response. 

However, customer has been already informed about the B1G1 offer. As per the B1G1 offer customer needs to select 1 item and other item will be free if the price is less or equal to first item. 

Therefore, there's no missing item senario here, will also inform the customer again about the same. 

Could you please also let us know whether we can close this case or not? 

Thanks & Regards, 
Seeta Kunwar 

From: "anwar abdullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Centrepoint" <[email-masked]>, "Zuheb Tambe" <[email-masked]>, "Sagaya Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Centrepoint Thumama" <[email-masked]>, "Manager Thumama" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Nesreen Saeed" <[email-masked]>, "Arnel Navor" <[email-masked]>, "Samudaya Fernando Hewage" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "Anton Shanike" <[email-masked]>, "qazi mohammed" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Sent: Tuesday, February 4, 2020 2:19:06 PM 
Subject: RE: proof of collection / 6455713019 

Dear [ mailto:[email-masked] | 
@Seeta Seeta ] , [ mailto:[email-masked] | 
@Centrepoint ] , 

The issue its not proof of collection is offer items missing so , Pls Next time get exact issue from customer complaint so we can provide a better support , instated of many mails communications & wasting of time too.. 

I have called customer personally 

Issue is : 

He already collected his order but order was on offer B1G1 free 

Customer didn’t get the Offer free products.. he received order without offer only. 

Dear [ mailto:[email-masked] | 
@Zuheb Tambe ] , & [ mailto:[email-masked] | 
@Sagaya Suresh Kumar ] 

Pls have a look into this missing item on offer & update us ASAP , customer so upset. 

T&R 

Anwar Abdullah 

Centrepoint - KSA - Riyadh 

Ext. 3738 

[ mailto:[email-masked] | [email-masked] ] 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, February 4, 2020 8:52 AM 
To: Anwar Abdullah <[email-masked]> 
Cc: Centrepoint Thumama <[email-masked]>; Manager Thumama <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; ali inayat <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nesreen Saeed <[email-masked]>; Arnel Navor <[email-masked]>; Samudaya Fernando Hewage <[email-masked]> 
Subject: proof of collection / 6455713019 

External email sender, please take precaution. 

Hi Team, 

Is there any update on below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "anwar abdullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Centrepoint Thumama" < [ mailto:[email-masked] | [email-masked] ] >, "Manager Thumama" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Nesreen Saeed" < [ mailto:[email-masked] | [email-masked] ] >, "Arnel Navor" < [ mailto:[email-masked] | [email-masked] ] >, "Samudaya Fernando Hewage" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 3, 2020 1:47:40 PM 
Subject: RE: proof of collection / 6455713019 

Dear [ mailto:[email-masked] | 
@Manager Thumama ] & [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

I’m trying to communicate with customer on his mobile number but no respond. 

I will try today again once more time to call .. I ‘ll update you later 

T&R 

Anwar Abdullah 

Centrepoint - KSA - Riyadh 

Ext. 3738 

[ mailto:[email-masked] | [email-masked] ] 

From: Anwar Abdullah 
Sent: Sunday, February 2, 2020 2:40 PM 
To: Centrepoint Thumama < [ mailto:[email-masked] | [email-masked] ] >; Manager Thumama < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nesreen Saeed < [ mailto:[email-masked] | [email-masked] ] >; Arnel Navor < [ mailto:[email-masked] | [email-masked] ] >; Samudaya Fernando Hewage < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: proof of collection / 6455713019 

Dear [ mailto:[email-masked] | 
@Centrepoint Thumama ] , 

Pls find the customer detailes .. and update us . 

Customer Name : Abdulaziz 

Customer Moblie : 0 599991177 

T&R 

Anwar Abdullah 

Centrepoint - KSA - Riyadh 

Ext. 3738 

[ mailto:[email-masked] | [email-masked] ] 

From: Centrepoint Thumama < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 1, 2020 8:12 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manager Thumama < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: proof of collection / 6455713019 

Dear Team, 

As know we that we can't see the details of customer collection details like date, customer name, mobile no, bin no etc. So kindly share all the details. 

Thanks & Regards 

Suk Gurung 

0556718478 

CP Thumama - 21239 
Email: [ mailto:[email-masked] | [email-masked] ] 

From: Manager Thumama < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 1, 2020 7:52 PM 
To: Centrepoint Thumama < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fw: proof of collection / 6455713019 

Dear Suk 

Plz check 

Thanks & Regards, 

MAHBOOB 

MANAGER-CP-THUMAMA. 

0503371736 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 1, 2020 6:37 PM 
To: Manager Thumama < [ mailto:[email-masked] | [email-masked] ] >; Qazi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; Anwar Abdullah < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: proof of collection / 6455713019 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the following concern 

Regards 
Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 1 February, 2020 11:48:32 
Subject: proof of collection 

Hi Team, 

ticket id:393845 

​ 

Problem Statement: Customer has not collected the order 

Order Date : 05-Dec-2019 

Order ID: 6455713019 

Tracking ID:645571301922999991 

Store Code: ShoeMart21239 

Assistance Required: Need proof of Collection 

Issue Description: The order was placed on 05-Dec-2019, And as per hybris the order is collected on 09/12/19. 

Kindly update us with proof of collection. 

we have already escalated to the store for the same but got no response 

Regards, 

Asjad 

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