Subject: Pending cases status- 2019
From: Inayat Ali <[email-masked]>
To: Saurabh <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 3 Feb 2020 06:51:43 -0700 (MST)

Hi Saurabh 

Please find the current status in a nutshell on pending cases for 2019. 

Case ID 	Current Status 
184907 	Waiting on customer- MY CREDIT is reflecting successfully in the account, asked customer to confirm and share an update 
239723 	The customer has replied after a month, informing that the given coupon is not working. The case has been picked 
327781 	Instruction given yesterday to raise a ticket to JIRA, to initiate refund basis on lost in transit status. JIRA ticket raised successfully, refund would be processed shortly 
338199 	Awaiting response from the CONLOC team to update on refund status as the items were returned to the warehouse successfully 
341661 	The customer has replied after 2 months, informing that the given voucher is not working. The case has been picked 
342446 	Awaiting update on the cancellation sheet// Shakeeb got a confirmation the sheet would be worked upon today onward 
343940 	We received response on 1st Feb, ticket raised to JIRA to update the order status and process refund 
343952 	The customer has replied after 2 months on the earlier ticket//request raised to delete the RMA To JIRA team, once done would complete the next step 
345566 	We received response on 1st Feb, ticket raised to JIRA to update the order status and process refund 
356729 	Awaiting response from the store team//last conversation today 
375525 	Approval and customer confirmation pending 

Let me know, if any further modification required for Jan cases. 

Regards 
Inayat Ali