Subject: RE: Gift cards are not activated // Ticket : 386802
From: Mohd Shajahan <[email-masked]>
To: Gokul Venugopal <[email-masked]>, Rajat Arora <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Rumaiz Buksh <[email-masked]>, Anuraj Nair <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Dheeraj Sood <[email-masked]>
Date: Mon, 3 Feb 2020 12:57:03 +0000

Dear All,

The below given E-Com Sold Gift Cards  are at “Requisition Mode” in Ogloba. this could be a technical issue or payment declined status..

Please take it with @Prakash Iyangar<mailto:[email-masked]> to resolve this issue.

Regards,
Mohamed Shajahan,
MAX, KSA.
Mob: +966 54 913 6358  Tel: +966 11 207 8292 (Ext: 3527)
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

FASHION FOR REAL PEOPLE

From: Gokul Venugopal <[email-masked]>
Sent: Monday, February 03, 2020 3:11 PM
To: Rajat Arora <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Shajahan <[email-masked]>; Rumaiz Buksh <[email-masked]>; Anuraj Nair <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Dheeraj Sood <[email-masked]>
Subject: RE: Gift cards are not activated // Ticket : 386802

Hi Rajat,

These cards are of KSA and @Mohd Shajahan<mailto:[email-masked]> @Rumaiz<mailto:[email-masked]> would be the contact person for this.

Guys please assist.

Regards
Gokul Venugopal

From: Rajat Arora <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 03, 2020 3:41 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Gokul Venugopal <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Dheeraj Sood <[email-masked]<mailto:[email-masked]>>
Subject: RE: Gift cards are not activated // Ticket : 386802

Dear Jessie,

Since this a Max Concept Gift card it has to be resolved from Max end itself.

@Gokul Venugopal<mailto:[email-masked]> Kindly look in to the issue and help getting it resolved.

Thanks & Regards,

                [signature_643944592]
    Download the Shukran App

     [signature_1474389494] <https://play.google.com/store/apps/details?id=com.landmarkgroup.shukran>   [signature_235074976] <https://itunes.apple.com/us/app/shukran/id730806055?ls=1&mt=8>

Rajat Arora
Manager – Gift Cards

P  : +971 4 517 4489
M : +971 52 316 9199
E  : [email-masked]<mailto:[email-masked]>
A  : Landmark Tower, Dubai Marina, UAE
[signature_426921303]<https://www.facebook.com/shukran>   [signature_88881169] <https://twitter.com/ShukranReward>    [signature_837598934] <https://instagram.com/ShukranReward>    [signature_307928511] <https://www.shukran.com/ae/en/>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 3, 2020 3:26 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rajat Arora <[email-masked]<mailto:[email-masked]>>; Gokul Venugopal <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: Gift cards are not activated // Ticket : 386802
Importance: High

@Rajat Arora<mailto:[email-masked]> @Gokul Venugopal<mailto:[email-masked]>

This case has not been resolved yet.

Where are we supposed to forward such concerns related to the gift card?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 8:06 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Gift cards are not activated // Ticket : 386802

External email sender, please take precaution.
Hi Team,

Kindly advise regarding the following concern.
The issue is pending since so long, it has been raised to Ogloba team, but they could not assist,
We need your assistance.

Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 18:05:14
Subject: Gift cards are not activated // Ticket : 386802

​Hi Team,

Problem Statement: ​ Gift cards are not activated

​Gift Card NO: 1607735660611720000814024  ---   6028
                        1607735660611720000826325  ---  2489
                         1607735660611720000813935 ---  5661
                        1607735660611720000814065 ----  7506
                         1607735660611720000814073 ---- 7694
Assistance Required: Need Urgent assistance

Issue Description: Customer purchaesed gift card on 26/11/2019 when he tried to use it on 02/01/2020 it shows invalid.
 so kindly ​assist us.

Regards,
Shafeeque

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