Subject: RE: Missing item // 6461321157
From: "Omer Saeed (SA)" <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, Inayat Ali <[email-masked]>, Aymen Yassin <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>, Zaid Zafar <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 3 Feb 2020 11:36:02 +0000

Dear Saqaya,

Kindly note that the complete shipment has been delivered to the customer. I just contacted the customer and he confirmed that complete shipment received.

Kind Regards,

Aqib Muneer
OPS Special Projects - Team Member II
ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ
Aramex Saudi Limited – Riyadh, KSA
Mob +966572645880
aramex.com<http://aramex.com/>

From: Sagaya Suresh Kumar <[email-masked]>
Sent: Monday, February 3, 2020 12:04 PM
To: Inayat Ali <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Aymen Yassin <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Zaid Zafar <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Missing item // 6461321157

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dear @Omer Saeed (SA)<mailto:[email-masked]>@Aymen Yassin<mailto:[email-masked]> – Why this item not yet delivery to customer end.

Revert on urgent !!

Regards
Sagaya Suresh
+966 565165997
From: Sagaya Suresh Kumar
Sent: Saturday, January 25, 2020 3:42 PM
To: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Omer Saeed (SA) <[email-masked]<mailto:[email-masked]>>; Aymen Yassin <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zaid Zafar <[email-masked]<mailto:[email-masked]>>; ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing item // 6461321157

Dear @Omer Saeed (SA)<mailto:[email-masked]> @Aymen Yassin<mailto:[email-masked]> – We have handover 2 carton box , Customer not received the below carton box from Aramex end.

Kindly check and update on urgent  - Container Id - ECRYD308371

Problem Statement: Missing item,

Order Date : Jan 16, 2020

Order ID:  6461321157
AWB ; 45065520953
Item ID ; 160810884
Assistance Required: Need urgent confrmation,

Issue Description: The customer was placed order for 2 items and all items has been shipped from our end, but the customer received only 1,
missing item value is SAR279.00
kinldy confirm how many items did you sent,

Regards
Sagaya Suresh
+966 565165997
From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 2:33 PM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing item // 6461321157

External email sender, please take precaution.
Hi Team

Please check and share an update on one of the disputed Order ID: 6461321157

The customer has highlighted he never received one of the item's for this order i.e - Juniors Foosball Table.

Value of the product- SAR 279.00

Looking forward to hear from the team soon.

Thanks
Inayat Ali

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 4:35:40 PM
Subject: Missing item // 6461321157

​Hi Team,

Problem Statement: Missing item,

Order Date : Jan 16, 2020

Order ID:  6461321157
AWB ; 45065520953
Item ID ; 160810884
Assistance Required: Need urgent confrmation,

Issue Description: The customer was placed order for 2 items and all items has been shipped from our end, but the customer received only 1,
missing item value is SAR279.00
kinldy confirm how many items did you sent,

it was escalated to the WH and courier team , but no reply,

Regards,
Ataullah

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