Subject: RE: Gift cards are not activated // Ticket : 386802
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>
Date: Mon, 3 Feb 2020 11:30:11 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please offer an online voucher for the value of the gift card.

Make it valid for 6 months.

What is the value of these gift cards btw?

From: Jessie Caparas
Sent: Monday, February 3, 2020 3:26 PM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rajat Arora <[email-masked]>; Gokul Venugopal <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>
Subject: RE: Gift cards are not activated // Ticket : 386802
Importance: High

@Rajat Arora<mailto:[email-masked]> @Gokul Venugopal<mailto:[email-masked]>

This case has not been resolved yet.

Where are we supposed to forward such concerns related to the gift card?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 8:06 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Gift cards are not activated // Ticket : 386802

External email sender, please take precaution.
Hi Team,

Kindly advise regarding the following concern.
The issue is pending since so long, it has been raised to Ogloba team, but they could not assist,
We need your assistance.

Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 18:05:14
Subject: Gift cards are not activated // Ticket : 386802

​Hi Team,

Problem Statement: ​ Gift cards are not activated

​Gift Card NO: 1607735660611720000814024  ---   6028
                        1607735660611720000826325  ---  2489
                         1607735660611720000813935 ---  5661
                        1607735660611720000814065 ----  7506
                         1607735660611720000814073 ---- 7694
Assistance Required: Need Urgent assistance

Issue Description: Customer purchaesed gift card on 26/11/2019 when he tried to use it on 02/01/2020 it shows invalid.
 so kindly ​assist us.

Regards,
Shafeeque

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