Subject: RE: Refund processing// 6461194436
From: Sagaya Suresh Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 3 Feb 2020 07:43:42 +0000

Dear Team – Please go with manual refund to customer and close this case !

Kindly Raise JIRA for this case

Regards
Sagaya Suresh
+966 565165997
From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, February 01, 2020 9:05 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Sree Adhikessavan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund processing// 6461194436

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern

Regards
Shakeeb
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 February, 2020 17:50:42
Subject: Refund processing// 6461194436

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Jan 15, 2020
Order ID: 6461194436
Returned item ID : 161769005
Return Tracking ID: 45065724406
Assistance Required: Refund processing to my credit.
Issue Description: Customer raised a return request for one item which has been delivered to our warehouse, but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 23229071 so that the refund will be processed asap.

Regards,
Algaily

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund processing// 6461194436
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ksaconloc Returns <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Seeta Seeta <[email-masked]>, ali inayat <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Sree Adhikessavan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 2 Feb 2020 10:13:57 +0000

External email sender, please take precaution.

Hi Ratheesh,

As per hybris the order #6461194436. has two RMA: 1- 23229072 with AWB: 45065724410 which already delivered and processed.
RMA- 2 : 23229071 with AWB: 45065724406 Which is delivered to WH as per Aramex website, but the refund still not processed.

Can you please check the second RMA and update us if you have received any item under AWB: 45065724406.

Thank you for help.

Regards,
Fauzan

  _____

From: "Ksaconloc Returns" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Sunday, 2 February, 2020 14:27:53
Subject: RE: Refund processing// 6461194436

Dear Team,

We have received only 1 item which we have already processed. Please find below details

One item not received

Thanks,

Ratheesh.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, February 1, 2020 9:05 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Sree Adhikessavan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund processing// 6461194436

External email sender, please take precaution.

Hi Team,

Kindly assist with the following concern

Regards

Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 February, 2020 17:50:42
Subject: Refund processing// 6461194436

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Jan 15, 2020

Order ID: 6461194436
Returned item ID : 161769005

Return Tracking ID: 45065724406

Assistance Required: Refund processing to my credit.

Issue Description: Customer raised a return request for one item which has been delivered to our warehouse, but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 23229071 so that the refund will be processed asap.

Regards,

Algaily

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com