Subject: Re: Late Delivery//6457600431
From: Amr Essam <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, Noor Alkatib <[email-masked]>, Ralam <[email-masked]>, Seeta Seeta <[email-masked]>, Shipa Delivery Support <[email-masked]>, Urvika Chaudhary <[email-masked]>, ali inayat <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 3 Feb 2020 10:12:23 +0300

Hi Team,

The mentioned order is out of the delivery area.It is under return process.

Regards,

On Mon, 3 Feb 2020 at 9:57 AM Fauzan Ahmad . Musalman <
[email-masked]> wrote:

> Hi Ship,
>
> This order is still not delivered can you please update us the status of
> the order asap.
>
> Regards,
> Fauzan
>
> ------------------------------
> *From: *"Shipa Delivery Support ([email-masked])" <
> [email-masked]>
> *To: *"Mohd Imran" <[email-masked]>, "Aessam" <
> [email-masked]>
> *Cc: *"ali inayat" <[email-masked]>, "escalations dxbteam" <
> [email-masked]>, "fauzan musalman" <
> [email-masked]>, "Ralam" <[email-masked]>, "Seeta
> Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>,
> "Apoorv Joshi" <[email-masked]>, "Noor Alkatib" <
> [email-masked]>
> *Sent: *Wednesday, 29 January, 2020 12:07:45
> *Subject: *RE: Late Delivery//6457600431
>
> Dear team,
>
> Well noted and received. We will do our best to have this order delivered
> at the earliest convenience.
>
> Best regards .
>
>
>
> Lubna Shehadeh
> Customer Care
> <https://www.shipa.com>
> *M:* 800 SHIPA
> www.shipa.com
>
> ------------------------------
> *From: *CST000000006 Shipa Customer Customer <[email-masked]
> >
> *Sent: *27/1/2020 11:26 AM GMT+04:00
> *To: [email-masked]; [email-masked]
> *Cc: [email-masked]; [email-masked];
> [email-masked];
> [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> [email-masked]; [email-masked]
> *Subject: *RE: Late Delivery//6457600431
>
> Hi @Amr Essam <[email-masked]>,
>
>
>
> Can you please help us to get this case closed.
>
>
>
> If unable to deliver please mark it as lost, in order to initiate refund.
>
>
>
> Regards
>
> Imran
>
>
>
> *From:* Fauzan Ahmad . Musalman <[email-masked]>
> *Sent:* Monday, January 27, 2020 12:31 AM
> *To:* Escalations Dxbteam <[email-masked]>
> *Cc:* ali inayat <[email-masked]>; Shipa Delivery Support <
> [email-masked]>;
> [email-masked]; [email-masked]; Seeta Seeta <
> [email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv
> Joshi <[email-masked]>; Noor Alkatib <[email-masked]>;
> Escalations Dxbteam <[email-masked]>
> *Subject:* Re: Late Delivery//6457600431
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> With reference to this ticket 383226
> <https://landmarkgroupservice.freshdesk.com/a/tickets/383226>
>
> Order ID – *6457600431*
>
> Tracking ID : *S000371421417*
>
>
>
> Since one month we have escalated this issue around 7 times and we are
> just getting the same reply, without any update and we can see that on
> shipa website the last update was on 22/12/2019. (Pickup
> Completed-Scheduled)
>
> Kindly help us to close this case. as customer chasing us for his order.
>
>
>
> Regards,
>
> Fauzan
>
>
> ------------------------------
>
> *From: *"Shipa Delivery Support ([email-masked])" <
> [email-masked]>
> *To: *"ali inayat" <[email-masked]>, [email-masked],
> [email-masked]
> *Cc: *"Seeta Seeta" <[email-masked]>, "fauzan musalman" <
> [email-masked]>, "Urvika Chaudhary" <[email-masked]>,
> "Apoorv Joshi" <[email-masked]>, "Noor Alkatib" <
> [email-masked]>, "escalations dxbteam" <
> [email-masked]>
> *Sent: *Monday, 13 January, 2020 19:21:38
> *Subject: *RE: Late Delivery//6457600431
>
>
>
> Dear Team,
>
> Thank you for reaching out to us.
>
> Kindly note that we will do our best to arrange a delivery attempt as soon
> as possible.
>
>
>
> Best regards,
>
> Yazan Alkhateeb
> Customer Care
> <https://www.shipa.com>
> *M:* 800 SHIPA
> www.shipa.com
>
>
> ------------------------------
>
> *From: *CST000000006 Shipa Customer Customer
> *Sent: *13/1/2020 3:46 PM GMT+02:00
> *To: [email-masked]; [email-masked];
> [email-masked]
> *Cc: [email-masked]; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> [email-masked]
> *Subject: *Re: Late Delivery//6457600431
>
> Hi Team
>
>
>
> Please assist with the delivery of order id: 6457600431. The customer
> placed the order on 20 Dec'19. Details below:
>
>
>
> Order ID – 6457600431
>
> Tracking ID : S000371421417
>
>
>
> We look forward to hear from  you soon.
>
>
>
> Thanks
>
> Inayat Ali
>
>
> ------------------------------
>
> *From: *"Noor Alkatib" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>, "ali inayat" <
> [email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>
> *Cc: *"Urvika Chaudhary" <[email-masked]>
> *Sent: *Monday, 13 January, 2020 15:56:29
> *Subject: *Late Delivery
>
>
>
> Hi Team,
>
>
>
>
>
> With reference to the order number:6457600431 with ticket number (383226)
>
>
>
> Customer placed this order on 20-Dec-2019 . Customer is complain that he
> didn't receive his order.
>
>
>
>
>
> We first  escalated this case on  2 Jan 2020 . Customer contacted us on 2
> Jan 2020.  We escalated it secondly on 3 Jan 2020  without any answer
> from the warehouse.
>
>
>
>  Note: the customer is raising this issue for the first time .
>
>
>
> Customer is shopping with us since 2019 and  this is his first order .
>
>
>
> Please advise. Thank you for helping us close this case.
>
>
>
>
>
> Regards,
>
> Noor
>
>
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>
-- 

Amr Essam
Account Management
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +966594282421
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>