Subject: Re: Late Delivery//6457600431
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Shipa Delivery Support <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Aessam <[email-masked]>, ali inayat <[email-masked]>, escalations dxbteam <[email-masked]>, Ralam <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Noor Alkatib <[email-masked]>
Date: Sun, 2 Feb 2020 23:57:39 -0700 (MST)

Hi Ship, 

This order is still not delivered can you please update us the status of the order asap. 

Regards, 
Fauzan 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "Aessam" <[email-masked]> 
Cc: "ali inayat" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "fauzan musalman" <[email-masked]>, "Ralam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Noor Alkatib" <[email-masked]> 
Sent: Wednesday, 29 January, 2020 12:07:45 
Subject: RE: Late Delivery//6457600431 

Dear team, 

Well noted and received. We will do our best to have this order delivered at the earliest convenience. 

Best regards . 

Lubna Shehadeh 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer <[email-masked]> 
Sent: 27/1/2020 11:26 AM GMT+04:00 
To: [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: RE: Late Delivery//6457600431 

Hi [ mailto:[email-masked] |  @Amr Essam ] , 

Can you please help us to get this case closed. 

If unable to deliver please mark it as lost, in order to initiate refund. 

Regards 

Imran 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, January 27, 2020 12:31 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: ali inayat <[email-masked]>; Shipa Delivery Support <[email-masked]>; [email-masked]; [email-masked]; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Noor Alkatib <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late Delivery//6457600431 

External email sender, please take precaution. 

Hi Team, 

With reference to this ticket [ https://landmarkgroupservice.freshdesk.com/a/tickets/383226 | 383226 ] 

Order ID – 6457600431 

Tracking ID : S000371421417 

Since one month we have escalated this issue around 7 times and we are just getting the same reply, without any update and we can see that on shipa website the last update was on 22/12/2019. (Pickup Completed-Scheduled) 

Kindly help us to close this case. as customer chasing us for his order. 

Regards, 

Fauzan 

From: "Shipa Delivery Support ( [ mailto:[email-masked] | [email-masked] ] )" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] |  [email-masked] ] 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "fauzan musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Noor Alkatib" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 January, 2020 19:21:38 
Subject: RE: Late Delivery//6457600431 

Dear Team, 

Thank you for reaching out to us. 

Kindly note that we will do our best to arrange a delivery attempt as soon as possible. 

Best regards, 

Yazan Alkhateeb 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 

From: CST000000006 Shipa Customer Customer 
Sent: 13/1/2020 3:46 PM GMT+02:00 
To: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Cc: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: Late Delivery// 6457600431 

Hi Team 

Please assist with the delivery of order id: 6457600431 . The customer placed the order on 20 Dec'19. Details below: 

Order ID – 6457600431 

Tracking ID : S000371421417 

We look forward to hear from you soon. 

Thanks 

Inayat Ali 

From: "Noor Alkatib" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 January, 2020 15:56:29 
Subject: Late Delivery 

Hi Team, 

With reference to the order number: 6457600431 with ticket number (383226) 

Customer placed this order on 20-Dec-2019 . Customer is complain that he didn't receive his order. 

We first escalated this case on 2 Jan 2020 . Customer contacted us on 2 Jan 2020 . We escalated it secondly on 3 Jan 2020 without any answer from the warehouse. 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2019 and this is his first order . 

Please advise. Thank you for helping us close this case. 

Regards, 

Noor 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com