Subject: Re: Assistance to process the refund to bank account for Case id - 407127 Order no.: 8362530376
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 2 Feb 2020 20:38:03 -0700 (MST)

Any update? 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, 26 January, 2020 10:54:36 
Subject: RE: Assistance to process the refund to bank account for Case id - 407127 Order no.: 8362530376 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] 

Please raise request to Hybris tech support to update below on customer account for refund 

Mahmoud 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, January 23, 2020 2:11 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: ali inayat <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Assistance to process the refund to bank account for Case id - 407127 Order no.: 8362530376 

External email sender, please take precaution. 

Hi Team, 

With the reference to the order 8362530376, the customer provided us the bank details for the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 January, 2020 16:28:07 
Subject: Assistance to process the refund to bank account for Case id - 407127 Order no.: 8362530376 

Hi Team, 

Kindly note we have already it to the Jira team and as per the response "Please contact the finance team as they have to deposit the amount." We request you to please forward the same to the finance team to process the refund. 

We request you to please process the below bank transfer as it seems pending 12/2/2019. 

Customer information: 

Name: Avito Azavedo 

IBAN no.: KW06COMB0000501531391404414015 

Account no.: 001531391010 

Branch: Jassem Mohammad Al-Kharafi Rd, Al-Dajeej 

Case id - 407127 

Order no.: 8362530376 

Created on: Nov 28, 2019 

RMA - 42657296 

RMA created on 12/2/19 

Thank you for your help. 

Regards, 

Manish 

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