Subject: Re: Partially shipped order / 6457292110
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, ali inayat <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 2 Feb 2020 19:12:42 -0700 (MST)

Hi Sagaya, 

Thank you for your reply. 

We have informed the customer the same, that these items have been delivered to you with tracking ID FC12191000332 . and as per hybris we can see that the consignment contain 11 items but as per customer he received only 6 items in the consignment. and customer emailing us everyday asking for the missing items. 
Can you please check and advice us in this case 

Regards, 
Fauzan 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "ali inayat" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, 2 February, 2020 15:44:47 
Subject: RE: Partially shipped order / 6457292110 

Dear [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] – All this below item processed and dispatched in single carton box with the below AWB NO from Conloc End. 

AWB - FC12191000332 ( there was no pending item in Warehouse ) 

Order: 6457292110 

1- 160718333 - - Juniors Printed 13-Piece Gift Set : SAR 95 

2- 159624397 - - Juniors Textured Blanket - 75x100 cms : SAR 42 

3- 161650796 - - Juniors Printed Nest Bag : SAR 82 

4- 161773515 - - Juniors Stackable Milk Powder Container - Set of 3 : SAR 14 

5- 157068662 - - Juniors 120 ml Feeding Bottle - Set of 3 : SAR 19 

Regards 

Sagaya Suresh 

+966 565165997 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Sunday, February 02, 2020 12:48 PM 
To: Sagaya Suresh Kumar <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; ali inayat <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Partially shipped order / 6457292110 

External email sender, please take precaution. 

Hi Sagaya, 

Thank you for your reply. 

We have asked the customer about the missing items, However he has updated us that there is 5 missing items: 

Order: 6457292110 

1- 160718333 - - Juniors Printed 13-Piece Gift Set : SAR 95 

2- 159624397 - - Juniors Textured Blanket - 75x100 cms : SAR 42 

3- 161650796 - - Juniors Printed Nest Bag : SAR 82 

4- 161773515 - - Juniors Stackable Milk Powder Container - Set of 3 : SAR 14 

5- 157068662 - - Juniors 120 ml Feeding Bottle - Set of 3 : SAR 19 

Kindly check and advice us for next step. 

Regads, 

Fauzan 

From: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 2 February, 2020 14:32:46 
Subject: RE: Partially shipped order / 6457292110 

Dear Team – Please confirm with customer end once again order got delivered on the same. If not please update status on the same trail mail Asap. 

Missing Item received with Following AWB - 45057544862 

Revert on urgent!! 

Regards 

Sagaya Suresh 

+966 565165997 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 24, 2020 7:47 PM 
To: Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Sree Adhikessavan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Partially shipped order / 6457292110 

External email sender, please take precaution. 

Hi Team, 

Any update ??? 
We have been waiting for advise since 6th of January. 

Regards 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] >, "ramesh gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 6 January, 2020 15:26:13 
Subject: Fwd: Partially shipped order 

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 6 January, 2020 06:55:42 
Subject: Partially shipped order 

Hi Team, 

Please follow up with concerned team for the partially delivered order in the following case: 

Hi Team, 

Problem Statement : Late Shipping 

Order Date : Dec 18, 2019 

Order ID:6457292110 
Not shipped items : 161734604 / 159614313 / 153527463 

Tracking ID:645729211023999991 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 18 Dec and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 

Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018. 

Regards, 

Algaily 

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