Subject: Re: Missing piece in 1 item
From: Shakeeb Arsalan <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 2 Feb 2020 11:33:28 -0700 (MST)

Hi Abhishek, 

You should have asked the customer in the first place to return the item, and get the refund, 
Now either create a return request on the customer's behalf or provide him Voucher of 20 SAR (first confirm with the customer if he used the item or not ) 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 2 February, 2020 17:47:14 
Subject: Missing piece in 1 item 

Hi Team, 

Please look into this case as I have not received any reply on it since 2-3 escalations. 

Problem Statement : Missing piece in 1 item 

Order Date : Jan 1, 2020 
Order ID: 9765926236 
Tracking ID: 34182332545852 

Assistance Required : Need missing piece 

Issue Description: Customer has placed his order on Jan 1, 2020 but he claim that in his 1 item the pencil case was missing. 

Kindly please do the needful. 

Item number and name - 161619258, Roco Printed Trolley Bag with Free Pencil Case - 20 inches 

Price Of the Product : AED 119 

[ https://landmarkgroupservice.freshdesk.com/a/tickets/388703 | https://landmarkgroupservice.freshdesk.com/a/tickets/388703 ] 

Your Friends 
The Support Team