Subject: Issue with order 6458949596
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Ghazi Mohammad Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>
Date: Sun, 2 Feb 2020 06:25:28 -0700 (MST)

Hi Team, 

With the reference to order number: 6458949596, the customer placed the order on Dec 30, 2019 for 5 items. With tracking number: S000396328373 it's showing that the order has been delivered to the customer and SHIPA Team has also provided us the POD for the same. However, customer is still claiming that he has not received the order. 

The order value is SAR 358.00 and the customer spends his MY CREDIT amount to place the order. 

We request you to kindly assist us on this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ghazi Mohammad Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, February 2, 2020 3:32:46 PM 
Subject: 6458949596/late delivery 

Dear Team , 

With reference order number : 6458949596 Customer placed order on Dec 30, 2019 with 5 items with order tracking number : S000396328373 and the total price is : 358.00 SAR and till now Customer saying has not received the order yet . 
As per the hybris the order status is delivered we raised this case to the courier team (shipa ) they provide us the POD and informed us the order is delivered successfully . again we informed the customer that has received the order successfully . but she still claiming that she didn't received the order yet . again we escalated this case to warehouse 3 times but no response . 

Please look for this issue and update us . 

Regards, 
Ghazi