Subject: Need Repair/ Replace "9755039270"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>
Date: Sun, 2 Feb 2020 05:42:19 -0700 (MST)

Hi Team, 

There is no update on this case as escalating it so many times there is no response from either escalation. 

Problem Statement : Product Quality 

Order Date : 11-Sep-2019 
Order ID: 9755039270 
Tracking ID: 201909111558825 

Assistance Required : Need Repair/ Replace 

Issue Description: The Order was delivered to customer on 13 Sep, 2019. Now customer is back with quality complaint. Just using it for two months...bag base is tearing out from inside. Bag has "1 year warranty". 

Customer's contact number is 0564629296 

Please address the issue...as its a regular customer and he trusts babyshop products but is sorry to say that this time the quality is very poor. 

[ https://landmarkgroupservice.freshdesk.com/a/tickets/396148 | https://landmarkgroupservice.freshdesk.com/a/tickets/396148 ] 

Thanks for your assistance. 

Regards, 
Abhishek Sisodia