Subject: RE: Refund issue order : 6452643236
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Mohammed Athar <[email-masked]>, Malik Ismail <[email-masked]>, Arjun Thapa <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Mohd Zafar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 2 Feb 2020 11:36:34 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

For your follow up

From: Mohammed Athar <[email-masked]>
Sent: Sunday, January 26, 2020 9:56 AM
To: Malik Ismail <[email-masked]>; Arjun Thapa <[email-masked]>; Seeta Seeta <[email-masked]>
Cc: Mohd Zafar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Obiedo <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Refund issue order : 6452643236

Dear Malik,

We will process this request in today’s Batch.

Thanks & Regards,
Athar Mohammed,
From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 12:31 PM
To: Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Zafar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue order : 6452643236

@Arjun Thapa<mailto:[email-masked]> , @Mohammed Athar<mailto:[email-masked]>,

A kind reminder !

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 1:25 PM
To: Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Zafar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue order : 6452643236
Importance: High

Hi @Arjun Thapa<mailto:[email-masked]> , @Mohammed Athar<mailto:[email-masked]>,

Please check and confirm refund for order 6452643236. Row 350

Customer claiming refund not received.

Regards,
Malik Ismail
From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 7, 2020 11:31 AM
To: Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Zafar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue order : 6452643236

Thanks Arjun.

@Seeta Seeta<mailto:[email-masked]>,

Customer contacted but number not working.

Please send email to customer requesting for nearest store in case cash refund or bank details (IBAN – Bank name – account holder name) to process refund.

Regards,
Malik Ismail
From: Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 6, 2020 8:07 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Zafar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue order : 6452643236

Hi @Malik Ismail<mailto:[email-masked]>,

Credit is in Bank Statement.

Date
HijraDate
Time
Description
Remarks
Credit
20-Nov-19
23/03/1441
09:59
Merchant Payment
P1000000000004483194/IQV9FOB1574276250132 Payment
590.65

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 5, 2020 11:43 AM
To: Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Arjun Thapa <[email-masked]<mailto:[email-masked]>>
Cc: Mohd Zafar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund issue order : 6452643236

Hi @Arjun Thapa<mailto:[email-masked]>,

Please check and revert ASAP to avoid COC case.

Confirm if amount deducted successfully.

Tnx ID : P1000000000004483194
Date : 20-11-2019
Amount SAR 600.10
Order 6452643236
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 2:16 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Arjun Thapa <[email-masked]<mailto:[email-masked]>>; Mohd Zafar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue order : 6452643236

External email sender, please take precaution.
Hi Team,

Is there any update on the bellow case.  Kindly requesting you to help us on the case as customer is constantly chasing us for his deduction.

Awaiting for your response.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Arjun Thapa" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohd Zafar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 30, 2019 9:45:48 AM
Subject: FW: Refund issue order : 6452643236

Hi @Arjun Thapa<mailto:[email-masked]>,

Please check and confirm.

Tnx ID : P1000000000004483194
Date : 20-11-2019
Amount SAR 600.10

Regards
Malik Ismail
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 9:20 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Obiedo <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue order : 6452643236
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6452643236, the order was cancelled on validation. However customer provided us his bank details that the amount has been already deducted from his account and he provided us the bank details as well.

So we request you to look into this concern and help us to close the case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 29, 2019 6:51:48 PM
Subject: refund issue order : 6452643236

Hi Seeta,

With reference to order number : 6452643236

the customer is complaining about in this order it has been deducted money from his  bank account and the order status " On validation cancelled"

and he shared SADAD bank statement can you please check,

Regards,
Obiedo

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