Subject: Missing shipment /// 6454853673
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, omersae <[email-masked]>, AbdelKaderS <[email-masked]>, ZaidZ <[email-masked]>, Shivani Rani <[email-masked]>, ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohmed <[email-masked]>, Aqib Qureshi <[email-masked]>, Mensour <[email-masked]>
Date: Sun, 2 Feb 2020 03:35:31 -0700 (MST)

Looping @ jessie 

Thanks & Regards, 
Seeta Kunwar 

From: "omersae" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "AbdelKaderS" <[email-masked]>, "ZaidZ" <[email-masked]>, "Shivani Rani" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohmed" <[email-masked]>, "Aqib Muneer (SA)" <[email-masked]>, "Mensour" <[email-masked]> 
Sent: Sunday, February 2, 2020 1:16:17 PM 
Subject: RE: Missing shipment /// 6454853673 

Dear, 

Kindly find the below POD. 

Kind Regards, 

Aqib Muneer 

OPS Special Projects - Team Member II 

ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ 

Aramex Saudi Limited – Riyadh, KSA 

Mob +966572645880 

[ http://aramex.com/ | aramex.com ] 

From: Aqib Muneer (SA) <[email-masked]> 
Sent: Saturday, February 1, 2020 6:50 PM 
To: Mohmed Musa (SA) <[email-masked]>; Seeta Seeta <[email-masked]>; Mensour ShehabAlDeen <[email-masked]> 
Cc: AbdelKader Salameh <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Zaid Zafar <[email-masked]>; Shivani Rani <[email-masked]>; ali inayat <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: RE: Missing shipment /// 6454853673 

Dear, 

Checking with team for the POD. We will update you asap. 

Kind Regards, 

Aqib Muneer 

OPS Special Projects - Team Member II 

ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ 

Aramex Saudi Limited – Riyadh, KSA 

Mob +966572645880 

[ http://aramex.com/ | aramex.com ] 

From: Mohmed Musa (SA) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 1, 2020 10:30 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Mensour ShehabAlDeen < [ mailto:[email-masked] | [email-masked] ] >; Aqib Muneer (SA) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: AbdelKader Salameh < [ mailto:[email-masked] | [email-masked] ] >; Omer Saeed (SA) < [ mailto:[email-masked] | [email-masked] ] >; Zaid Zafar < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Missing shipment /// 6454853673 

Adding Aqib ++ 

Best Regards, 

Mohmed Musa 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 31, 2020 12:45 PM 
To: Mohmed Musa (SA) < [ mailto:[email-masked] | [email-masked] ] >; Mensour ShehabAlDeen < [ mailto:[email-masked] | [email-masked] ] > 
Cc: AbdelKader Salameh < [ mailto:[email-masked] | [email-masked] ] >; Omer Saeed (SA) < [ mailto:[email-masked] | [email-masked] ] >; Zaid Zafar < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Missing shipment /// 6454853673 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

With the reference to order number: 6454853673 the order was shipped from our warehouse in 2 consignments. Now the customer is claiming that he has not received the items under tracking number:45053767636 which content 4 items. 

So we request you to share the POD for the above tracking number. The case is pending with us from past 2 months so kindly do the needful on urgent basis. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 31, 2020 3:01:56 PM 
Subject: Missing shipment /// 6454853673 

Hi Team, 

Problem Statement: Missing shipment 

Ticket number: 293911 and 318302 

Order Date : Nov 30, 2019 

Order ID: 6454853673 

Tracking ID: 45053767636 

Assistance Required: Need POD 

Issue Description: Customer place an order on 30 Nov, 2020 which was being delivered in two shipments. As per our record both the shipment have been delivered to customer on 2 Dec, 2019. 

​ 

However, as per customer he did not receive his one shipment. 

Kindly check and update and share the proof of delivery. 

​ 

Thank you for your help! 

​ 

Regards, 

Shivani